Sign-In
Cart
The Lead Capture Playbook: Home Services Edition: Answer Faster. Book More Jobs. Get More Reviews
Paperback
Business GeneralGeneral Construction & RenovationInterior Design
Publisher: Independently Published
Published: Jan 13 2026
Pages: 80
Weight: 0.46
Height: 0.17 Width: 8.50 Depth: 11.00
Language: English
Most home service businesses don't lose jobs because they're bad at the work.
They lose jobs because they're busy.
A homeowner calls at 7:00 PM. You're on a job-on a ladder, in an attic, under a sink, or driving to the next stop. You miss the call. You tell yourself you'll call back in the morning. By then, they've already booked with the contractor who answered first.
That's the real leak in this business.
This book is a practical, blue-collar field manual for contractors who want a simple system that captures more leads, books more jobs, and tightens the schedule-without hiring more office staff.
I'm Andy LaPointe, founder of OnlineAssistant.ai. I grew up around construction-my dad and brother were licensed builders-and I still do my own construction work. I built these systems for real jobsite conditions: dirty hands, loud trucks, long days, and customers who expect fast answers.
Inside, you'll get the exact 7-agent framework that top-performing shops use to stop missed calls, qualify leads correctly, follow up on estimates, reduce no-shows, and earn more 5-star reviews. No fluff. No theory. Just the steps that work.
What you'll learn in this bookHow to stop losing jobs after hours and on weekends
The fastest way to recover missed calls before the customer hires someone else
The intake questions that prevent wasted trips and bad leads
Follow-up sequences that close more estimates without sounding pushy
Customer update messages that cut down ETA? calls and reduce no-shows
A simple dispatch method to fill schedule gaps when cancellations hit
A faster estimate prep process using photos and a clean checklist
HVAC, plumbing, electrical, and roofing contractors
Owner-operators who do the work and run the phone
Small teams that need a tighter front office without hiring
Growing shops that want more booked jobs from the leads they already get
A 5-minute readiness scorecard to find your biggest leaks
Copy/paste scripts for booking, text-back, follow-up, and reviews
A 7-day rollout plan to install the system fast
A 30-day optimization plan to tighten it up and scale
If you're tired of missed calls turning into missed paychecks, start here.
Answer faster. Book more jobs. Run a calmer schedule.
Also from
Lapointe, Andy
Senior Savvy: A Comprehensive Guide to Avoiding Scams: Winning the Fight Against Fraud and Deception
Lapointe, Andy
Paperback
Personal Finance Strategies for a Secure Retirement: Simple Strategies to Enjoy a Secure Retirement
Lapointe, Andy
Paperback
How to Master Investing in Crypto Currencies: Developing Postive Mental Investing Attitudes
Lapointe, Andy
Paperback
The Bank Broker's Handbook: A Step-by-Step Guide for Success in Your Branches
Lapointe, Andy
Paperback
How to Increase Your Branch Referrals: A Training Manual for Registered Representatives
Lapointe, Andy
Paperback
Five Day Weekend System: How to Leverage Your Time and Your Income to Achieve the Ultimate Lifestyle
Lapointe, Andy
Paperback
Also in
General Construction & Renovation
City Witchery: Accessible Rituals, Practices & Prompts for Conjuring and Creating in a Magical Metropolis
Basile, Lisa Marie
Paperback
Creating the Not So Big House: Insights and Ideas for the New American House
Susanka, Sarah
Hardcover
Martha Stewart's Homekeeping Handbook: The Essential Guide to Caring for Everything in Your Home
Stewart, Martha
Hardcover
Best-Selling 1-Story Home Plans, 5th Edition: Over 360 Dream-Home Plans in Full Color
Editors of Creative Homeowner
Paperback
The Art of Home: A Designer Guide to Creating an Elevated Yet Approachable Home
McGee, Shea
Hardcover
Small Engines and Outdoor Power Equipment, Updated 2nd Edition: A Care & Repair Guide For: Lawn Mowers, Snowblowers & Small Gas-Powered Imple
Editors of Cool Springs Press
Paperback
Big Book of Small Home Plans, 2nd Edition: Over 360 Home Plans Under 1200 Square Feet
Design America Inc
Paperback
Black and Decker Advanced Home Wiring Updated 6th Edition: Current with 2023-2026 Codes - Featuring Instructions For: Backup Power, Panel Upgrades, Af
Editors of Cool Springs Press
Paperback
Ultimate Guide: Small Space Kitchen Gardens: How to Plan, Plant, and Harvest High-Yield Vegetable Gardens
Koziol, Nina
Paperback
Good Character: Design with Intention to Reveal Your Home's Personality
St Russell, David
St Russell, Stephen
Hardcover
Building Outdoor Kitchens for Every Budget, 2nd Edition: DIY Instructions and Over 300 Photos for Attractive and Functional Kitchens No Matter Your Bu
Cory, Steve
Slavik, Diane
Paperback
DIY Solar Projects for Beginners: Small and Easy Projects to Whole-Home Systems That Use the Sun
Smith, Eric
Paperback
Martha Stewart's Organizing: The Manual for Bringing Order to Your Life, Home & Routines
Stewart, Martha
Hardcover
The Layered Home: An Interior Design Book: Inspiration for Crafting Cozy, Collected Rooms
Reynaert, Benjamin
Hardcover
Ultimate Book of Home Plans, Completely Updated & Revised 4th Edition: Over 680 Home Plans in Full Color: North America's Premier Designer Network: Sp
Editors of Creative Homeowner
Paperback
Ultimate Guide: Decks, Updated 6th Edition: Plan, Design, Build
Editors of Creative Homeowner
Paperback
Ultimate Guide to Home Repair and Improvement, 3rd Updated Edition: Proven Money-Saving Projects; 3,400 Photos & Illustrations
Editors of Creative Homeowner
Hardcover
This Oak House: A Renovation Story with Interiors to Inspire Your Own Home
Meyers-Shyer, Annie
Hardcover
Best-Selling House Plans, Updated & Revised 5th Edition: Over 240 Dream-Home Plans in Full Color
Design America Inc
Paperback
Tree Houses Within Reach: 30 Lofty Cabins, Playhouses, and Getaways You Can Actually Build
Diedricksen, Derek
Paperback
Cozy Cottage & Cabin Designs, Updated 2nd Edition: 200+ Cottages, Cabins, A-Frames, Vacation Homes, Apartment Garages, Sheds & More
Design America Inc
Paperback
Interiors: A Home Renovation and Interior Design Book: Curated Spaces from Start to Finish
Lewis, Amber
Hardcover
Budget Luxury: Your Guide to Creating a Beautiful Home Without Breaking the Bank
Sullivan, Clare
Hardcover
Trellises, Planters & Raised Beds for Beginners: 30+ Easy, Unique, and Useful Projects You Can Make with Common Tools and Materials
Editors of Cool Springs Press
Paperback
The Smart Approach to Design: Bathrooms, Revised and Updated 3rd Edition: Complete Design Ideas to Modernize Your Bathroom
Editors of Creative Homeowner
Paperback
Dare to Repair: A Do-It-Herself Guide to Fixing (Almost) Anything in the Home
Sussman, Julie
Glakas-Tenet, Stephanie
Paperback
High Yield, Small Space Organic Gardening: Practical Tips for Growing Your Own Food
Wilhelmi, Christy
Paperback
Black & Decker the Complete Guide to Wiring, Updated 9th Edition: Current with 2023-2026 Electrical Codes
Editors of Cool Springs Press
Paperback
Stuff Every Adult Should Know: A Pocket-Sized Guide to Grown-Up Know-How, from Taxes to Small Talk
Kalb, Alanna
Cohen, Brett
Favreau, Alyssa
Hardcover
The Dorm Room Guide: The Complete Handbook for Preparing, Packing, and Living Well in College
Becker, Lara
Paperback
Ultimate Waterfront Home Plans: 179 Designs Ideal for Personal, Family, Company Retreats
Design America Inc
Paperback
Knitting Without Tears: Basic Techniques and Easy-To-Follow Directions for Garments to Fit All Sizes
Zimmerman, Elizabeth
Paperback
The Complicated Roof - a cut and stack workbook: Companion Guide to "A Roof Cutters Secrets"
Holladay, Will
Paperback
Tiny House Design & Construction Guide: Your Guide to Building a Mortgage Free, Environmentally Sustainable Home
Louche, Dan S.
Paperback
Pretty Good House: A Guide to Creating Better Homes
Mottram, Emily
Maines, Michael
Kolbert, Daniel
Hardcover
Engineering in Plain Sight: An Illustrated Field Guide to the Constructed Environment
Hillhouse, Grady
Hardcover
Van Conversion Bible: The Ultimate Guide to Converting a Campervan
Low, Charlie
Comley, Dale
Hardcover
The Laundry Book: The Definitive Guide to Caring for Your Clothes and Linens
Pozniak, Zach
Pozniak, Jerry
Hardcover
Keep the Memories, Lose the Stuff: Declutter, Downsize, and Move Forward with Your Life
Paxton, Matt
Paperback
All New Kitchen Ideas That Work: Solutions for Planning, Remodeling, and Optimizing Your Kitchen's Style and Workflow
Paper, Heather J.
Paperback
Essential Off-Grid Survival Projects: 50 Life-Saving Solutions for Shelter, Water, Food, and Safety
Furneaux, Ky
Hardcover
Storied Style: The Book about You, Your Story, and How to Design Your Home with It
Mitchell, Grace
Hardcover
Homesteading for Health: One Farm Family's Guide to Food, Land, and Self-Sufficiency
Malone, Robert W.
Malone, Jill Glasspool
Hardcover
Building a Sustainable Kitchen: A Practical Guide to Prioritizing the Planet from the Heart of Your Home
Hansen, Naomi
Paperback
Black & Decker the Book of Home How-To, Updated 3rd Edition: Complete Photo Guide to Home Repair and Improvement
Editors of Cool Springs Press
Paperback
Modern Refrigeration and Air Conditioning Workbook
Bracciano, Alfred F.
Althouse, Andrew D.
Turnquist, Carl H.
Paperback
The E-Myth HVAC Contractor: Why Most HVAC Companies Don't Work and What to Do About It
Goodrich, Ken
Gerber, Michael E.
Hardcover
Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness
Fetell Lee, Ingrid
Paperback
New Home, New Story: A Comprehensive Workbook To Help You Achieve The Most Successful, Least Stressful Moving Experience.
Planners, Milania
Paperback
Your Space, Made Simple: Interior Design That's Approachable, Affordable, and Sustainable
Magidson, Ariel
Hardcover
Black and Decker the Complete Guide to Plumbing Updated 8th Edition: Completely Updated to Current Codes
Editors of Cool Springs Press
Peterson, Chris
Paperback
A Kid's Guide to Sewing: Learn to Sew with Sophie & Her Friends: 16 Fun Projects You'll Love to Make & Use
Kerr, Sophie
Paperback
The Home Edit Workbook: Prompts, Activities, and Gold Stars to Help You Contain the Chaos
Teplin, Joanna
Shearer, Clea
Paperback
Barkitecture: Explore the World of Innovative and Sustainable Pet Architecture
Thomasson, Joshua
Hardcover
Essential Knots: Secure Your Gear When Camping, Hiking, Fishing, and Playing Outdoors
Berger, Karen
Paperback
Homesteading: Is It The Lifestyle For You?: Is It The Lifestyle For You?: Everything You Need To Know Before You Buy Land
Nickling-Riddle, Aly
Paperback
California Coastal: Seaside Living from Sea Ranch to San Diego
Ewald, Chase Reynolds
Hebert, Heather Sandy
Hardcover
The Home Edit: A Guide to Organizing and Realizing Your House Goals
Shearer, Clea
Teplin, Joanna
Paperback
Practical Color Combinations: A Resource Book with Over 2500 Sample Color Schemes
Kuno, Naomi
Paperback
Home EC for Everyone: Practical Life Skills in 118 Projects: Cooking - Sewing - Laundry & Clothing - Domestic Arts - Life Skills
Bowers, Sharon
Bowers, David
Paperback
Modern Refrigeration and Air Conditioning
Bracciano, Alfred F.
Althouse, Andrew D.
Turnquist, Carl H.
Hardcover
A House Needs to Breathe...Or Does It?: An Introduction to Building Science
Bailes, Allison A., III
Paperback
Factory Convent Schoolhouse Home: Soulful Transformations of Unusual Spaces
Gardener, Lynda
Hardcover
Never Too Small: Vol. 2: Reinventing Small Space Living
Beath, Joel
Van Vuuren, Camilla Janse
Hardcover
Code Check Electrical 9th Edition: An Illustrated Guide to Wiring a Safe House
Walker, Skip
Paperback
Dr. Chase's Third, Last and Complete Receipt Book and Household Physician: Or, Practical Knowledge for the People
Chase, Alvin Wood
Paperback
Living Off Grid: 50 Steps to Unplug, Become Self-Sufficient, and Build the Homestead of Your Dreams
Mitchell, Ryan
Paperback
Code Check Building 5th Edition: An Illustrated Guide to the Building Codes
Hansen, Douglas
Paperback
The Backyard Homestead Seasonal Planner: What to Do & When to Do It in the Garden, Orchard, Barn, Pasture & Equipment Shed
Hansen, Ann Larkin
Paperback
The Beginner's Guide to Cheese Making: Easy Recipes and Lessons to Make Your Own Handcrafted Cheeses
Santogade, Elena R.
Paperback
The New Design Rules: How to Decorate and Renovate, from Start to Finish: An Interior Design Book
Henderson, Emily
Cumberbatch Anderson, Jessica
Hardcover
Small-Scale Homesteading: A Sustainable Guide to Gardening, Keeping Chickens, Maple Sugaring, Preserving the Harvest, and More
Thurow, Stephanie
Bruhn, Michelle
Paperback
Code Check Plumbing & Mechanical 6th Edition: An Illustrated Guide to the Plumbing & Mechanical Codes
Hansen, Douglas
Paperback
The Home Edit Life: The No-Guilt Guide to Owning What You Want and Organizing Everything
Shearer, Clea
Teplin, Joanna
Hardcover
The Home Edit: Stay Organized: The Ultimate Guide to Making Systems Stick /]Cclea Shearer & Joanna Teplin
Shearer, Clea
Teplin, Joanna
Hardcover
Code Check Electrical 10th Edition: An Illustrated Guide to Wiring a Safe House
Kardon, Redwood
Mathewson, Glenn
Hansen, Douglas
Paperback
Upholstery School: Practical Projects for Updating Furniture and Furnishings in Your Home
Nooranvary, Sonnaz
Hardcover
Welding for Beginners: Learn Everything You Need to Know to Weld, Cut, and Shape Metal in Your Home Studio
Christena, Stephen Blake
Paperback
Black and Decker Deck Codes and Standards 2nd Edition: How to Design, Build, Inspect, and Maintain a Safer Deck
Barker, Bruce
Paperback
The Rocket Mass Heater Builder's Guide: Complete Step-By-Step Construction, Maintenance and Troubleshooting
Wisner, Erica
Wisner, Ernie
Paperback
Practical Projects for the Handy Man: More Than 700 Projects for the Do-It-Yourselfer
Editors of Popular Mechanics Press
Paperback
Code Check Complete 3rd Edition: An Illustrated Guide to the Building, Plumbing, Mechanical, and Electrical Codes
Hansen, Douglas
Hardcover