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Law Enforcement Interpersonal Communication and Conflict Management: The Impact Model

Law Enforcement Interpersonal Communication and Conflict Management: The Impact Model

Paperback

Criminology

ISBN10: 1506303374
ISBN13: 9781506303376
Publisher: Sage Publications, Inc
Published: Sep 25 2015
Pages: 152
Weight: 0.55
Height: 0.40 Width: 5.80 Depth: 8.90
Language: English
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Also from

Fitch, Brian Douglas

Also in

Criminology