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Just Bureaucracy: Managing Claims Fairly in the Modern Welfare State
Paperback
General LawPoverty & Social WorkSocial Movements
ISBN13: 9781529252200
Publisher: Bristol University Press
Published: Apr 27 2027
Pages: 176
Language: English
Every year, millions of people claim Universal Credit and disability benefits, but far fewer feel justly treated. Just Bureaucracy asks why, and what can be done about it.
Drawing on empirical research with thousands of welfare claimants, it reveals what justice actually means to the people who depend on the welfare state. It shows that when the system gets this right, claimants cooperate, engage, and trust. When it gets it wrong, the costs are steep.
Rigorous and urgent, Just Bureaucracy provides a new case for fairer administration as a pathway to more effective governance.
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