Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Introduction To Real Itsm

Introduction To Real Itsm

England, Rob

Paperback

General Computers

ISBN10: 1438243065
ISBN13: 9781438243061
Publisher: Createspace
Published: Sep 4 2008
Pages: 124
Weight: 0.39
Height: 0.26 Width: 5.98 Depth: 9.02
Language: English
This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence ITSM. The leading description of ITSM is ITIL(r). This book is not about ITIL. Really. Real ITSM(tm) is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... [My wife] read the introduction and said it was the first IT book that held her interest past page two Change Manager, postal service I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult. Bob Grinsell For more on Real ITSM (and more samples from the book!) come to the Real ITSM world at www.realitsm.com

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