Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Improving Performance in Service Organizations: How to Implement a Lean Transformation

Improving Performance in Service Organizations: How to Implement a Lean Transformation

Miller, Joyce Ann
Bogatova, Tatiana
Carnohan, Bruce

Paperback

Poverty & Social Work

Currently unavailable to order

ISBN10: 0190616288
ISBN13: 9780190616281
Publisher: Oxford University Press
Published: Jul 1 2011
Pages: 256
Language: English
Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive.

This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.

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