Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
ITSM Value Streams: Transform opportunity into outcome

ITSM Value Streams: Transform opportunity into outcome

Anand, Akshay
Billouz, David
Dua, Rajiv

Paperback

ApplicationsSystem Administration

ISBN10: 1780176074
ISBN13: 9781780176079
Publisher: BCS, the Chartered Institute for IT
Published: Jun 22 2023
Pages: 200
Weight: 0.73
Height: 0.55 Width: 6.69 Depth: 9.61
Language: English
ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers. The book provides practical insights on how to identify and eliminate anti-patterns, while introducing ways of working that reduce waste and frustration. By focusing on the bigger picture and providing fast feedback, teams are able to improve their work and contribute to the overall success of the organization. This is an essential resource for people in IT service management, IT managers, IT service managers, consultants and offers the chance to learn how to apply value stream thinking to achieve their IT service management objectives and also to get familiar with value management concepts.

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