It's a Wunderbar Life: The tales of an unlikely holiday rep who fell in love with Switzerland

With an unexpected job offer and a leap of courage, a first-time holiday rep from Birmingham sets off to the Alps.

Meet a shy and retiring holiday rep with dreams of deep powdery snow, rugged mountains and learning to ski. First, she must survive her new reality: chaotic airport transfers, cranky guests, nerve-wracking welcome meetings and the relentless ringing of her emergency 24/7 phone.

This light-hearted memoir reveals the highs, lows and opportunities of holiday repping. Running alongside is a celebration of all things Swiss: the people, the places, the cheese, the trains, and the Toblerone. It's a book for skiers, hikers, travel lovers and anyone who has ever wondered if they, too, could be a holiday rep.