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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
ITIL and BPM Integrated in the Software Release Process

ITIL and BPM Integrated in the Software Release Process

Gatto, Dacyr Dante de Oliveira
Sassi, Renato José

Paperback

General Computers

ISBN10: 620722311X
ISBN13: 9786207223114
Publisher: Our Knowledge Publishing
Published: Feb 29 2024
Pages: 52
Weight: 0.20
Height: 0.12 Width: 6.00 Depth: 9.00
Language: English
The aim of this research paper is to present a case study of a software development company, which analysed the Software Version Release Management process carried out for the client, as well as the problems that occurred in this execution during the period observed. In addition, the theoretical concepts of the processes contained in the ITIL library will be presented, with a focus on Release Management, and the concepts related to Business Process Management, according to the BPM methodology. This research also addresses how the theoretical contextualisation was applied to the company's processes, what tools were adopted, what results were obtained and whether the objective of structuring the processes and solving the problems encountered was achieved.

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