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612-822-4611
ITIL(R) V3 - A Pocket Guide

ITIL(R) V3 - A Pocket Guide

Paperback

Series: ITSM Library Pocket Books

General Computers

ISBN10: 9087531028
ISBN13: 9789087531027
Publisher: Van Haren Pub
Published: Jun 6 2010
Pages: 1
Weight: 0.38
Height: 0.45 Width: 4.11 Depth: 6.38
Language: English
This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

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