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The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users
Paperback
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ISBN13: 9781484251324
Publisher: Apress
Published: Oct 4 2019
Pages: 197
Weight: 0.84
Height: 0.46 Width: 7.00 Depth: 10.00
Language: English
- Manage reporting, and keep a record of issues that occur
- Provide effective remote supportfor users away from home or working in another office
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
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