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IT Service Management: Support for your ITSM Foundation exam - Third edition

IT Service Management: Support for your ITSM Foundation exam - Third edition

Paperback

Business GeneralSystem Administration

ISBN10: 1780173180
ISBN13: 9781780173184
Publisher: BCS, the Chartered Institute for IT
Published: Mar 21 2016
Pages: 226
Weight: 0.81
Height: 0.48 Width: 6.69 Depth: 9.61
Language: English
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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System Administration