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Incident Management: A Guide to IT Incident Management
Paperback
Series: It4nonit
Publisher: Independently Published
Published: Oct 27 2024
Pages: 122
Weight: 0.38
Height: 0.26 Width: 6.00 Depth: 9.00
Language: English
This essay, part of the IT4nonIT series, covers every aspect of the IT incident resolution process, from its introduction to the definition of objectives.
This essay is a valuable resource for anyone looking to improve their IT incident management processes:
- It presents the criteria for incident classification, resolution strategies, and service recovery plans.
- It examines the process of incident closure and review.
- It defines incident 'ownership' and highlights the importance of continuous monitoring.
- It discusses the differences between incidents in on-premise, cloud, and hybrid environments, and presents a use case for Problem Management.
- It explores the ITIL and COBIT frameworks, emphasizes the importance of preparation and prevention, and provides guidance on how to record and identify warning signs.
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