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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Groupware Support for Operational Management

Groupware Support for Operational Management

Hakkarainen, Pasi

Paperback

General Computers

ISBN10: 3639040430
ISBN13: 9783639040432
Publisher: Blues Kids Of Amer
Published: Jun 10 2008
Pages: 100
Weight: 0.32
Height: 0.21 Width: 6.00 Depth: 9.00
Language: English
This work presents conceptual models about the operational manage-ment and groupware. The work of the operational management is divided into different management functions. The tasks related to these functions can be identified from the work of the operational managers. Each task has a special needs for interaction, information and knowledge. Groupware tools are categorized and examined from three dimensions: interaction, information and knowledge creation. The model about groupware tools elucidates: 1) what kind of group-ware tools exists, 2) what kind of interaction can be supported, 3) what kind of information can be supported and 4) what kind of knowledge creation can be supported. The results of this work are the framework about groupware support for the operational management and the empirical models about operational management and groupware utilization. Presented criteria about interaction, information and knowledge creation are also important for the holistic evaluation of the results. From the practical point of view, developed framework indicates how groupware mo-dules could be used to facilitate the work of the operational mana-gers.

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