Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

Servicemanagers Org
Pabbathi, Kiran Kumar

Paperback

General Computers

ISBN10: 0991320557
ISBN13: 9780991320554
Publisher: Createspace
Published: Jul 16 2015
Pages: 178
Weight: 0.54
Height: 0.38 Width: 6.00 Depth: 9.00
Language: English
Today there are numerous books on ITSM, but none which tells how to implement and improve ITSM practices for organizations and how to bring effectiveness in ITSM operations. Hence, I have chosen to write books in this area, providing detailed information; and this book Guidance for Problem Management is part of a series with explicit focus on problem management. And the focus is on topics like implementing problem management through Six Sigma's DMADV approach, improving problem management through Six Sigma's DMAIC approach, Roles and responsibilities in Problem management, Essentials for problem management operations, Integrations in problem management with other processes and functions, Best practices for problem management, Best practices for RCA, Problem management in DEVOPS and SCRUM, Advice for PM operations and many more interesting topics.

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