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Service Engineering: Entwicklung Und Gestaltung Innovativer Dienstleistungen
Hardcover
ManagementTechnology & EngineeringGeneral Computers
ISBN13: 9783540253242
Publisher: Springer
Published: Sep 15 2005
Pages: 844
Weight: 3.00
Height: 1.75 Width: 6.14 Depth: 9.21
Language: German
Das Konzept des Service Engineering beschreibt Vorgehensweisen, Methoden und Werkzeuge für die systematische Planung, Entwicklung und Realisierung innovativer Dienstleistungen. Dieses Buch verschafft Wissenschaftlern und Praktikern gleicherma en einen Überblick über den aktuellen Kenntnisstand. Darüber hinaus werden auch zukünftige Tendenzen im Service Engineering besprochen. Für die Neuauflage wurden hierfür Beiträge aktualisiert sowie zusätzlich einige Artikel namhafter Autoren aus Wissenschaft und Praxis aufgenommen. Die hochaktuellen Aufsätze beschäftigen sich mit wichtigen, aber bislang unbesetzten Themenfeldern.
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