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Die Prämedikationsambulanz: Analyse Der Prozessqualität, Patientenzufriedenheit Und Präoperativen Angst
Paperback
ISBN13: 9783658392581
Publisher: Springer Vs
Published: Oct 13 2022
Pages: 257
Weight: 0.75
Height: 0.60 Width: 5.83 Depth: 8.27
Language: German
In diesem Open-Access-Buch beschäftigt sich der Universitätsmediziner, Manager und Gesundheitswissenschaftler Sandro Lorenz mit der Zufriedenheit von Patientinnen und Patienten in der Prämedikationsambulanz einer gro en deutschen Universitätsklinik. Ein zusätzlicher Fokus liegt auf der präoperativen Angst im Vorfeld einer Narkose bzw. Operation. Der Autor plädiert dafür, dass diese zunächst weichen Faktoren von anästhesiologischer Behandlungsqualität in einem Umfeld von Prozessoptimierung und zunehmendem ökonomischen Druck im Bereich der operativen Medizin und Anästhesiologie der stationären Leistungserbringer prototypisch für eine Erweiterung des hauptsächlich auf strukturellen und ergebnisorientierten Merkmalen beruhenden Qualitätsverständnisses stehen sollten.
Da wo das Arzt-Patienten-Verhältnis menschliche Wärme, Mitgefühl und Respekt vermissen lässt, fehlt nach meiner Einschätzung eine essentielle Komponente der Behandlung. Hingegen dort, wo fachliche Expertise und medizinische Kunst in einem professionellen Prozessumfeld ablaufen und wo Wirtschaftlichkeit und die gerechte Verteilung diese Bemühungen flankieren, dort ist die Wahrscheinlichkeit hoch, eine ausgezeichnete Versorgung zu finden, die nachhaltig angelegt ist.
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