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Lebensereignisorientierte Verwaltung: Verwaltungsmodernisierung Im Gesundheits- Und Sozialbereich Durch Digitalisierung, One-Stop-Services Und Agile G
Paperback
ManagementGeneral Political Science
ISBN13: 9783658530587
Publisher: Springer Gabler
Published: Feb 19 2027
Pages: 249
Language: German
Dieses Buch zeigt, wie Verwaltungen digitale Leistungen so gestalten, dass sie im Alltag funktionieren - insbesondere bei Lebensereignissen und Krisen. Statt Bürgerinnen und Bürger durch Zuständigkeitswechsel, Formulare und Fristen zu verlieren, bündelt ein Life-Event-Ansatz alle Schritte in einem One-Stop-Service: Front Office für Orientierung, Back Office für die koordinierte Bearbeitung. Auf Basis internationaler Vorbilder (z. B. Singapur, Estland) und deutscher Bausteine (BundID, Once-Only, Registermodernisierung, ePA) entwickelt der Autor ein agiles Governance-Modell mit klaren Zielen (Intent), messbaren Akzeptanzkriterien, Fehler- und Nebenwirkungslog (Bug-Log) und regelmä igen Reviews.Für Führungskräfte, Projektleitungen und Studierende, die Bürgerservice verbessern, Folgekosten senken und Digitalisierung wirksam steuern wollen.
Der Inhalt
- Warum Verwaltungsmodernisierung im Gesundheits- und Sozialbereich besonders relevant ist
- Von der Zuständigkeitsverwaltung zur Lebensereignisverwaltung
- Empathie als Verwaltungsprinzip
- Deutschland 2026: Bausteine, Rechtsrahmen und Anschlussstellen
- Zielbild und Operating Model: Front Office, Back Office und Life-Event-Engine
- Digitale Identität, Sicherheit, Vertretung und Recovery
- Blueprint Selbstständigkeit, Job- und Versicherungswechsel, Krise und schwere Erkrankung, Wohnen sichern oder schaffen
- Agile Governance im Rechtsstaat
- Pilotierung, Skalierung und föderale Umsetzung
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