Sign-In
Cart
Interaktive Arbeit: Theorie, PRAXIS Und Gestaltung Von Dienstleistungsbeziehungen
Paperback
General SociologyPoverty & Social Work
ISBN13: 9783531193588
Publisher: Springer vs
Published: Oct 2 2012
Pages: 446
Weight: 1.22
Height: 0.95 Width: 5.88 Depth: 8.35
Language: German
Dienstleistungsarbeit ist eine soziale Angelegenheit. Kunden und Dienstleister sind nicht nur in eine Markttransaktion, sondern auch in eine soziale Beziehung verstrickt: Sie müssen kooperieren, damit die Dienstleistung erstellt werden kann. Hierzu leisten sie interaktive Arbeit. In diesem Buch wird diese interaktive Arbeit als Kernelement von Dienstleistungsarbeit beschrieben. Dabei wird der Blick nicht nur auf die Beschäftigten gerichtet, sondern auch auf die Kunden. Denn ohne deren Mitarbeit lassen sich Dienstleistungen nicht realisieren. Interaktive Arbeit ist ein anspruchsvolles Unterfangen. Wie interaktive Arbeit konkret aussieht, wann sie gelingt, woran man scheitert, wie sie gestaltet und professionalisiert werden kann, wird anhand von drei Praxisfeldern untersucht: der Altenpflege, der Hotellerie und der Infrastruktur- Dienstleistung bei der Deutschen Bahn.
Also in
Poverty & Social Work
The Agrarian Seeds of Empire: The Political Economy of Agriculture in Us State Building
Bauerly, Brad
Paperback
The New Science of Giambattista Vico: Unabridged Translation of the Third Edition (1744) with the Addition of Practic of the New Science
Vico, Giambattista
Paperback
The Everywhere Millionaire: Who Is Really Rich in America and How They Got There
Zidar, Owen
Zwick, Eric
Hardcover
There Is No Place for Us: Working and Homeless in America (Pulitzer Prize Winner)
Goldstone, Brian
Paperback
The Yahoo Boys: Love, Deception, and the Real Lives of Nigeria's Romance Scammers
Barragán, Carlos
Hardcover
Anti-Fascist Economics: In Defense of Affordability, Dignity, and Democracy
Weber, Isabella
Hardcover
Aristocracy, American Style: Class Privilege and the Persistence of Elite Power
Isenberg, Nancy
Hardcover
There Is No Place for Us: Working and Homeless in America (Pulitzer Prize Winner)
Goldstone, Brian
Hardcover
Gerontocracy in America: How the Old Are Hoarding Power and Wealth--And What to Do about It
Moyn, Samuel
Hardcover
City on the Edge: Technology, Politics, and the Fight for the Soul of San Francisco
Weber, Jonathan
Hardcover
Miracle Children: Race, Education, and a True Story of False Promises
Green, Erica L.
Benner, Katie
Hardcover
The Middle-Class New Deal: Restoring Upward Mobility and the American Dream
Dickerson, A. Mechele
Paperback
Are White Men Smarter Than Everybody Else?: Playing Offense in the Fight for Racial Justice in America
Phillips, Steve
Hardcover
Getting to Reparations: How Building a Different America Requires a Reckoning with Our Past
Brown, Dorothy A.
Hardcover
Nickel and Dimed: On (Not) Getting by in America (20th Anniversary Edition)
Ehrenreich, Barbara
Paperback
Motivational Interviewing: Helping People Change and Grow
Miller, William R.
Rollnick, Stephen
Hardcover
Poor Economics: A Radical Rethinking of the Way to Fight Global Poverty
Banerjee, Abhijit V.
Duflo, Esther
Paperback
Rough Sleepers: Dr. Jim O'Connell's Urgent Mission to Bring Healing to Homeless People
Kidder, Tracy
Paperback
The Blueprint: How Socialism Can Work in the Real World
Sunkara, Bhaskar
Burgis, Ben
Beggs, Mike
Paperback
Overcoming Binge Eating: The Proven Program to Learn Why You Binge and How You Can Stop
Fairburn, Christopher G.
Paperback
Psychoanalytic Diagnosis: Understanding Personality Structure in the Clinical Process
McWilliams, Nancy
Paperback
The Bipolar Disorder Survival Guide: What You and Your Family Need to Know
Miklowitz, David J.
Paperback
Raising a Secure Child: How Circle of Security Parenting Can Help You Nurture Your Child's Attachment, Emotional Resilience, and Freedom to Explore
Cooper, Glen
Powell, Bert
Hoffman, Kent
Paperback
The Age of Confiscation: Making and Taking Property in the Creation of the Modern World
Mulder, Nicholas
Hardcover
Marked by Time: How Social Change Has Transformed Crime and the Life Trajectories of Young Americans
Sampson, Robert J.
Hardcover
Sensory Pathways to Healing from Trauma: Harnessing the Brain's Capacity for Change
Harricharan, Sherain
Kearney, Breanne E.
Lanius, Ruth A.
Paperback
Smart But Scattered Teens: The Executive Skills Program for Helping Teens Reach Their Potential
Dawson, Peg
Guare, Colin
Guare, Richard
Paperback
Under the Perfect Sun: The San Diego Tourists Never See
Miller, Jim
Davis, Mike
Mayhew, Kelly
Paperback
Reclaiming Your Community: You Don't Have to Move Out of Your Neighborhood to Live in a Better One
Carter, Majora
Paperback
The Financial Diaries: How American Families Cope in a World of Uncertainty
Morduch, Jonathan
Schneider, Rachel
Paperback
Talking to My Daughter about the Economy: Or, How Capitalism Works--And How It Fails
Varoufakis, Yanis
Paperback
Postcolonial Astrology: Reading the Planets Through Capital, Power, and Labor
Sparkly Kat, Alice
Paperback
Billionaire Wilderness: The Ultra-Wealthy and the Remaking of the American West
Farrell, Justin
Paperback
Invisible Child: Poverty, Survival & Hope in an American City (Pulitzer Prize Winner)
Elliott, Andrea
Paperback
The Socialist Manifesto: The Case for Radical Politics in an Era of Extreme Inequality
Sunkara, Bhaskar
Paperback
Eye Movement Desensitization and Reprocessing (Emdr) Therapy: Basic Principles, Protocols, and Procedures
Shapiro, Francine
Hardcover
DBT Skills in Elementary Schools: Skills Training for Emotional Problem Solving in Grades K-5 (DBT STEPS-E)
Mazza, James J.
Dexter-Mazza, Elizabeth T.
Rathus, Jill H.
Paperback
Life at the Bottom: The Worldview That Makes the Underclass 25th Anniversary Edition
Dalrymple, Theodore
Paperback
The Death and Life of Gentrification: A New Map of a Persistent Idea
Brown-Saracino, Japonica
Hardcover
Trauma Stewardship, Revised and Updated: An Everyday Guide to Caring for Self While Caring for Others
Burk, Connie
Van Dernoot Lipsky, Laura
Paperback
Work Won't Love You Back: How Devotion to Our Jobs Keeps Us Exploited, Exhausted, and Alone
Jaffe, Sarah
Paperback
Belonging Without Othering: How We Save Ourselves and the World
Menendian, Stephen
Powell, John A.
Hardcover
Anti-Oppressive Social Work Practice: Putting Theory into Action
Morgaine, Karen
Capous-Desyllas, Moshoula
Paperback
Program Evaluation: A Practical Guide for Social Work and the Helping Professions
Royse, David
Paperback
The Cost of Being Undocumented: One Woman's Reckoning with America's Inhumane Math
Garcia, Antero
Dick, Alix
Paperback
The Viral Underclass: The Human Toll When Inequality and Disease Collide
Thrasher, Steven W.
Paperback
Burned by Billionaires: How Concentrated Wealth and Power Are Ruining Our Lives and Planet
Collins, Chuck
Hardcover
10th Anniversary Edition The Life You Can Save: How To Do Your Part To End World Poverty
Singer, Peter
Paperback
Cognitive Processing Therapy for PTSD: A Comprehensive Therapist Manual
Chard, Kathleen M.
Resick, Patricia A.
Monson, Candice M.
Paperback
Unhumans: Socialist Revolution - Tactics for Patriots to Survive a Communist Uprising
Lisec, Joshua
Posobiec, Jack
Hardcover
The Address Book: What Street Addresses Reveal about Identity, Race, Wealth, and Power
Mask, Deirdre
Paperback
Decolonizing Wealth, Second Edition: Indigenous Wisdom to Heal Divides and Restore Balance
Villanueva, Edgar
Paperback
The Cost of Being Undocumented: One Woman's Reckoning with America's Inhumane Math
Garcia, Antero
Dick, Alix
Hardcover
Your Defiant Teen: 10 Steps to Resolve Conflict and Rebuild Your Relationship
Barkley, Russell A.
Robin, Arthur L.
Paperback
Charlie Kirk Quotes: The Courageous Life and Legacy of Charlie Kirk Founder, Turning Point USA the Unauthorized Version
Cohen, Felicity Graham
Butler, Michael D.
Paperback
Practical Handbook of Multi-Tiered Systems of Support: Building Integrated Academic and Behavioral Success in Schools
Wilkinson, Sarah
Brown-Chidsey, Rachel
Paperback
Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor
Eubanks, Virginia
Paperback
Homelessness Is a Housing Problem: How Structural Factors Explain U.S. Patterns
Colburn, Gregg
Aldern, Clayton Page
Paperback
When Helping Hurts: How to Alleviate Poverty Without Hurting the Poor... and Yourself
Corbett, Steve
Fikkert, Brian
Paperback
The Mismeasurement of America: How Outdated Government Statistics Mask the Economic Struggle of Everyday Americans
Ludwig, Gene
Hardcover
The Lost and the Found: A True Story of Homelessness, Found Family, and Second Chances
Fagan, Kevin
Paperback
Raising Expectations (and Raising Hell): My Decade Fighting for the Labor Movement
McAlevey, Jane
Ostertag, Bob
Paperback
Fighting for a Foothold: How Government and Markets Undermine Black Middle-Class Suburbia
Simms, Angela
Paperback
What We Inherit: How New Technologies and Old Myths Are Shaping Our Genomic Future
Trejo, Sam
Martschenko, Daphne O.
Hardcover
The Field Guide to Frontline Care: Practical tools for workers in homelessness, substance use, and harm reduction
Greatheart, Marcus
Paperback
Heartland: A Memoir of Working Hard and Being Broke in the Richest Country on Earth
Smarsh, Sarah
Paperback
Dbt Skills in Schools: Skills Training for Emotional Problem Solving for Adolescents (Dbt Steps-A)
Mazza, James J.
Dexter-Mazza, Elizabeth T.
Miller, Alec L.
Paperback
Unhumans: The Secret History of Communist Revolutions (and How to Crush Them)
Lisec, Joshua
Posobiec, Jack
Hardcover
You Are Not Your Trauma: An ACT Guide for Healing from Within
Walser, Robyn D.
Westrup, Darrah
Paperback
We Shall Not Bow Down: Children of Color Under Siege: An Invocation to Resistance
Kozol, Jonathan
Paperback
The Spirit Level: Why Greater Equality Makes Societies Stronger
Pickett, Kate
Wilkinson, Richard
Paperback
Plundered: How Racist Policies Undermine Black Homeownership in America
Atuahene, Bernadette
Hardcover
Give People Money: How a Universal Basic Income Would End Poverty, Revolutionize Work, and Remake the World
Lowrey, Annie
Paperback
Means and Ends: The Revolutionary Practice of Anarchism in Europe and the United States
Baker, Zoe
Paperback
The Double Tax: How Women of Color Are Overcharged and Underpaid
Gifty Opoku-Agyeman, Anna
Clinton, Chelsea
Hardcover
The Containment: Detroit, the Supreme Court, and the Battle for Racial Justice in the North
Adams, Michelle
Hardcover
Stuck: How the Privileged and the Propertied Broke the Engine of American Opportunity
Appelbaum, Yoni
Paperback
Autism and the Two of Us: How Understanding Each Other Can Help You Build a Stronger, Lasting Love
Ariel, Cindy N.
Paperback
White Poverty: How Exposing Myths about Race and Class Can Reconstruct American Democracy
Barber, William J., II
Paperback
The Short and Tragic Life of Robert Peace: A Brilliant Young Man Who Left Newark for the Ivy League
Hobbs, Jeff
Paperback