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Innovative Services Und Prozesse Für Kommunen: Mit Innovativer Prozessmodellierung Weiter Zur Gelungenen Digitalen Transformation Der Verwaltung
Paperback
Series: Essentials
ManagementGeneral Political Science
ISBN13: 9783658535490
Publisher: Springer Gabler
Published: Feb 28 2027
Pages: 59
Language: German
Dieses essential zeigt praxisnah, wie Innovation durch neue Geschäftsprozesse gelingen kann. Dabei dient die vorgestellte Methodik als Leitfaden, um ganzheitlich Digitalisierung, Change-Management wie auch Personalentwicklung in die Geschäftsprozessmodellierung zu integrieren. Anhand von Beispielen aus ausgewählten Kommunalverwaltungen zeigen die Autorinnen auf, wie es gelingt, innovative Geschäftsprozesse zu gestalten. Die zweite Auflage wurde aktualisiert und um das Thema Künstliche Intelligenz erweitert.
Der Inhalt
- Ausgangslage und Problemstellung
- Geschäftsprozessmanagement und Künstliche Intelligenz
- Innovative Prozessmodellierung
- Beispiele der schrittweisen Umsetzung
Die Zielgruppen
- Praktikerinnen und Praktiker in den Bereichen Prozessmanagement, Personal- und Organisation, IT, Verwaltung und im Change Management
- Dozierende und Studierende der Wirtschafts- und Verwaltungswissenschaften
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