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Flexible Dienstleistungsarbeit Gesundheitsförderlich Gestalten: Herausforderung Für Ambulante Soziale Dienste Und Agile It-Services
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Medical ReferencePublic HealthGeneral Sociology
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ISBN10: 3658370548
ISBN13: 9783658370541
Publisher: Springer vs
Published: Jan 3 2023
Pages: 266
Weight: 0.74
Height: 0.58 Width: 5.83 Depth: 8.27
Language: German
ISBN13: 9783658370541
Publisher: Springer vs
Published: Jan 3 2023
Pages: 266
Weight: 0.74
Height: 0.58 Width: 5.83 Depth: 8.27
Language: German
Dies ist ein Open-Access-Buch.Im Zentrum des Bands steht die gesundheitsförderliche Gestaltung flexibler Dienstleistungsarbeit. Am Beispiel von technischen, d. h. agilen IT-Services und sozialen, d. h. ambulanten hauswirtschaftlichen Diensten werden Belastungskonstellationen und Gesundheitsressourcen von Beschäftigten im Umgang mit Flexibilitätsanforderungen analysiert. Zugleich werden betrieblich erprobte und evaluierte Interventionslösungen sowie Erfahrungen ihres regionalen Transfers diskutiert. Es zeigt sich, dass beide Beispielbereiche flexibler Dienstleistungsarbeit durch relativ hohe Anforderungen an die Interaktionsarbeit mit Kund*innen geprägt, aber in unterschiedliche Interaktionsordnungen eingebunden sind. Vorstellungen von einfacher hauswirtschaftlicher Dienstleistungsarbeit sind in Anbetracht komplexer Interaktionsanforderungen zu revidieren.
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