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Dienstleistungsrationalisierung Im Umbruch: Wege in Die Kommunikationswirtschaft
Paperback
Series: Sozialverträgliche Technikgestaltung, Hauptreihe
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ISBN10: 3531121901
ISBN13: 9783531121901
Publisher: Vs Verlag Fur Sozialwissenschaften
Published: Jan 1 1990
Pages: 326
Weight: 1.03
Height: 0.69 Width: 6.14 Depth: 9.21
Language: German
ISBN13: 9783531121901
Publisher: Vs Verlag Fur Sozialwissenschaften
Published: Jan 1 1990
Pages: 326
Weight: 1.03
Height: 0.69 Width: 6.14 Depth: 9.21
Language: German
Mit den neuen Informations- und Kommunikationstechniken richten sich betriebswirtschaftliche Rationalisierungsstrategien erstmals gro flächig auf den Büro- und Dienstleistungsbereich. Dieses Buch präsentiert die Ergebnisse einer empirischen Untersuchung aktueller Rationalisierungsma nahmen und -strategien in Banken und Versicherungen, Industrie und Handel sowie öffentlichen Verwaltungen. Es führt zu einem wesentlich erweiterten Verständnis von Rationalisierung, das auch die Reflexion der normativen und institutionellen Voraussetzungen ökonomischen Handelns einschlie t. Die Autoren entwickeln ein neuartiges Konzept kommunikativer Rationalisierung, das an die Stelle verkürzter technokratischer Konzepte tritt.
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