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Vulgarisons le diagramme de Kano
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ISBN10: 2334235539
ISBN13: 9782334235532
Publisher: Edilivre
Published: Nov 25 2020
Pages: 88
Weight: 0.22
Height: 0.21 Width: 5.25 Depth: 8.00
Language: French
ISBN13: 9782334235532
Publisher: Edilivre
Published: Nov 25 2020
Pages: 88
Weight: 0.22
Height: 0.21 Width: 5.25 Depth: 8.00
Language: French
Le diagramme de Kano permet de classer nos attentes en trois catégories: obligatoires, proportionnelles et attractives. À travers ces attentes, ce diagramme permet de comprendre la logique de création des valeurs auprès de la clientèle. Ce livre est conçu pour vulgariser ce diagramme. C'est une diffusion des connaissances sur la méthode de Kano, à portée de tous et de chacun. Des exemples permettent aux lecteurs de mieux maîtriser le sujet.
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