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Conduire l'amélioration de la qualité en action sociale
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ISBN10: 2100527568
ISBN13: 9782100527564
Publisher: Dunod
Published: Mar 11 2009
Pages: 210
Weight: 0.65
Height: 0.44 Width: 6.02 Depth: 9.25
Language: French
ISBN13: 9782100527564
Publisher: Dunod
Published: Mar 11 2009
Pages: 210
Weight: 0.65
Height: 0.44 Width: 6.02 Depth: 9.25
Language: French
Cet ouvrage propose de cerner, du point de vue des praticiens institutionnels, quelques enjeux préalables à toute mise en oeuvre d'une démarche d'amélioration continue de la qualité et d'évaluation des prestations. Sans ce détour par la compréhension , la qualité et l'évaluation risquent de se réduire à des recettes alors qu'il s'agit de véritables opportunités stratégiques. Les enjeux peuvent se situer selon quatre axes: la communication, le management, l'organisation et l'action. Le fait même d'introduire l'idée que les actions conduites (interventions sociales, prestations de service) peuvent être améliorées dans leur qualité constitue une petite révolution. L'objet même de l'action est regardé comme un produit (ou un procès ) qui peut être analysé, évalué, et être sujet à évolution. C'est là un enjeu essentiel pour l'évolution de l'action sociale.
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