Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Every Touchpoint: How the Smallest Moments Impact the People, Places & Brands We Love

Every Touchpoint: How the Smallest Moments Impact the People, Places & Brands We Love

Lord, Elizabeth

Paperback

Biographies GeneralManagement

ISBN13: 9798997302603
Publisher: Langworthy Lord Press
Published: Sep 8 2026
Pages: 224
Weight: 0.67
Height: 0.51 Width: 6.00 Depth: 9.00
Language: English
We are woven by every touchpoint. Touchpoints become experiences. Experiences become memories. Memories become the threads from which identity is woven.

In a world that recognizes us everywhere and truly sees us almost nowhere, presence has become one of our rarest human experiences. Every Touchpoint is an invitation to reclaim it.

Drawing from a lifetime of lessons in belonging, memory, wonder, and human connection, brand strategist Elizabeth Lord reveals how the smallest moments shape the stories we tell about ourselves, the places we create, and the lives we remember. From a childhood spent in constant motion to a career transforming empty ground into places thousands of strangers came to love - most notably Birkdale Village - she braids memoir and field guide into a single, luminous argument: that the way we make a brand unforgettable is the same way we make a life worth remembering.

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