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Emotional Labor: Putting the Service in Public Service

Emotional Labor: Putting the Service in Public Service

Hardcover

Business GeneralLaborManagement

ISBN10: 0765621169
ISBN13: 9780765621160
Publisher: Routledge
Published: May 15 2008
Pages: 256
Weight: 1.10
Height: 0.78 Width: 6.39 Depth: 9.01
Language: English
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

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