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612-822-4611
Electronic Word of Mouth (Ewom) in the Marketing Context: A State of the Art Analysis and Future Directions

Electronic Word of Mouth (Ewom) in the Marketing Context: A State of the Art Analysis and Future Directions

Paperback

Series: SpringerBriefs in Business

Business GeneralApplicationsGeneral Computers

ISBN10: 3319524585
ISBN13: 9783319524580
Publisher: Springer
Published: Feb 22 2017
Pages: 138
Weight: 0.50
Height: 0.33 Width: 6.14 Depth: 9.21
Language: English

This SpringerBrief offers a state of the art analysis of electronic word-of-mouth (eWOM) communications and its role in marketing. The book begins with an overview of traditional word-of-mouth (WOM) and its evolution to eWOM. It discusses the differences between traditional and online WOM. The book examines why people engage in eWOM communications, but also how consumers evaluate its persuasiveness. It also looks at the effects of eWOM. The book identifies current gaps in the eWOM research, but also highlights future directions for this growing field.

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