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Digital Government in Chile - Improving Public Service Design and Delivery

Digital Government in Chile - Improving Public Service Design and Delivery

Paperback

EconomicsGeneral Political ScienceUnited States Politics

ISBN10: 9264758607
ISBN13: 9789264758605
Publisher: OECD
Published: Jul 3 2020
Pages: 122
Weight: 0.64
Height: 0.26 Width: 8.25 Depth: 11.00
Language: English
This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.

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