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Customer Experience Management: Enhancing Experience and Value Through Service Management
Paperback
ISBN10: 1465241078
ISBN13: 9781465241078
Publisher: Kendall/Hunt Publishing Company
Published: Jul 17 2014
Pages: 420
Weight: 1.52
Height: 0.79 Width: 7.28 Depth: 9.08
Language: English
ISBN13: 9781465241078
Publisher: Kendall/Hunt Publishing Company
Published: Jul 17 2014
Pages: 420
Weight: 1.52
Height: 0.79 Width: 7.28 Depth: 9.08
Language: English
Although a nascent field of research, customer experience management has become an important research and management topic in today s interconnected world