Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Business Relationship Manager: Careers in IT service management

Business Relationship Manager: Careers in IT service management

Brewster, Ernest

Paperback

Series: BCS Guides to It Roles

Business GeneralGeneral Computers

ISBN10: 1780172508
ISBN13: 9781780172507
Publisher: BCS, the Chartered Institute for IT
Published: Jun 30 2014
Pages: 190
Weight: 0.42
Height: 0.41 Width: 5.06 Depth: 7.81
Language: English
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Also in

General Computers

View All