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Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
Paperback
Series: Conflict Communication, Book 5
General LawGeneral PsychologySelf-Help
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ISBN13: 9781950057399
Publisher: Unhooked Books
Published: Jan 2 2024
Pages: 207
Weight: 0.60
Height: 0.50 Width: 5.40 Depth: 8.50
Language: English
mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an
antidote for caustic interactions. You can't
stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of
Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails
This book providesa simple and proven method for lawyers and staff to use in ethically responding to
hostile communications, correcting misinformation by others, and initiating
productive correspondence. The BIFF Communication method can be used by all law office personnel
(paralegals, administrative assistants, receptionists, and others), with 30
sample responses to common situations involving hostile or misinformed emails,
text messages, and other forms of communication. BIFF stands for Brief,
Informative, Friendly, and Firm. The BIFF Communication method can also be taught to clients to help them write friendly and concise
responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to
coach office staff, clients and their family members to use the BIFF Communication method,
including ten easy key questions to ask when reviewing their correspondence.
While this method is designed primarily for written communication, this
approach can also be used in verbal conversations, to be efficient and respectful.
The book is divided into five sections:
- Learning
the BIFF method - Correspondence with clients
- Correspondence with
colleagues - Correspondence with staff and between staff
- Coaching
staff and clients in the BIFF method.
correspondence received by the lawyer and/or staff member; then gives a tempting
response which is not quite a BIFF (analyzed using the BIFF Checker); then
gives a communication that is a BIFF.
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