Sign-In
Cart
BHRM Chapter 7: Human Errors and River Navigation
Paperback
Series: Bridge Human Resource Management, Book 8
College GuidesGeneral Education
Publisher: Independently Published
Published: Jun 18 2026
Pages: 106
Weight: 0.58
Height: 0.22 Width: 8.50 Depth: 11.00
Language: English
Chapter 7 Human Errors and River Navigation
7.1 Human error- One man error - Decision making process
7.2 memory and human element chart
Knowledge - based Errors: Often Dismissed as Amusing
On Emotional - Driven Violations and Their Consequences
Case Studies: When Skill Gaps Lead to Catastrophe
7.3 Intuition - Basic Errors and Memory - Based Errors
Case Study: The Tenerife Airport Disaster (1977)
Basic Errors and Their Consequences in Shipping
Case study: Exxon Valdez incident
7.4 Decision Making Process
Working Habits: The Automatic Decision Maker Complacency
One case of application of decision making
forces act on each turning stage
[some points to adhere to in river navigation to avoid the collision and grounding.
What happened in turning
Turning in Four Stages in congested water
How to steady the COG?
7.6 Ultimate river channel safety
Chapter 7 Human Errors Acros
Marine accidents are often framed as inevitable, given the uniquely harsh operational environment of the maritime industry. Challenges such as extreme weather (storms, high waves, strong winds), navigational hazards (shallow waters, blind navigation zones, draft restrictions), and the physical limitations of vessels (massive size, sluggish maneuverability, momentum from ultra-heavy cargo) are collectively described as force majeure-unavoidable natural forces that test both crew and equipment. With so many variables at sea, a zero-accident record is, in theory, unattainable.Yet these challenges do not render humans powerless. As one LNG-tanker company manager advised his successor, approximately 90% of maritime accidents stem from human factors: about 60% from direct errors (misjudgments or procedural lapses) and 30% from indirect human-element issues (inadequate training or organizational culture). For high-risk vessels like LNG carriers-highlighted by tragedies such as the Sanchi collision-even minor incidents can escalate into catastrophic consequences. While other ship types may tolerate occasional mishaps, incidents rooted in human error pose a universal threat across all maritime sectors.
The Cultural Construction of Error
Notions of error are not intrinsic; they are socially and culturally constructed. Figure 7-01 illustrates six cognitive elements tied to human error-fundamental aspects of brain function such as attention, memory, and decision-making. When any of these falter (for example, due to inattentiveness or flawed risk assessment), errors or violations can occur, often requiring significant resources to rectify.
Cultural norms further shape how errors are perceived and tolerated. In some societies, extended parental support for adult children is viewed as a natural obligation, while in others it may be seen as overindulgence. In extreme cultural or ideological contexts, actions outsiders deem erroneous (for example, high-risk behaviors framed as morally imperative) may be normalized within a group, leading to substantial sacrifices. In maritime settings, seafarers' ingrained routines or habits-shaped by workplace culture-can obscure risks, making deviations appear unproblematic. Culture functions as a group's collective memory, legitimizing behaviors that might otherwise be flagged as hazardous.
Also from
Lee, Captain Gilbert
BHRM Chapter 2: Knowledge and Situational Awareness for Junior Officer
Lee, Captain Gilbert
Paperback
Also in
College Guides
The Ultimate Scholarship Book 2027: Billions of Dollars in Scholarships, Grants and Prizes
Tanabe, Gen
Tanabe, Kelly
Paperback
Princeton Review SAT Prep, 2027: 4 Full-Length Practice Tests (2 in Book + 2 Adaptive Tests Online) + Review + Online Tools
The Princeton Review
Paperback
Princeton Review SAT Premium Prep, 2027: 6 Full-Length Practice Tests (3 in Book + 3 Adaptive Tests Online) + Online Flashcards + Review & Tools
The Princeton Review
Paperback
The College Finder: Your comprehensive guide to finding colleges that fit YOUR unique path
McCann M. S., Jay
Antonoff, Steven R.
Paperback
Princeton Review GRE Premium Prep, 37th Edition: 6 Practice Tests + Review & Techniques + Online Tools
The Princeton Review
Paperback
The Best 392 Colleges, 2027: In-Depth Profiles & Ranking Lists to Help Find the Right College for You
Franek, Robert
Soto, David
The Princeton Review
Paperback
The People's Guide to College Applications: A Week-By-Week Approach to Writing, Connecting, and Getting in
Constantino, Jill
Paperback
7 Practice Tests for the Sat, 2027: In-Book + Online Practice Tests for Your Top Score
The Princeton Review
Paperback
Princeton Review GED Test Premium Prep, 32nd Edition: 1,525+ Practice Questions Including 4 Practice Tests + Content Review + Online Resources
The Princeton Review
Paperback
Paying for College, 2027: Everything You Need to Maximize Financial Aid and Afford College
The Princeton Review
Chany, Kalman
Martz, Geoffrey
Paperback
Digital SAT Prep 2027/2028 for Dummies: Book + 4 Full-Length Practice Tests & Flashcards Online
Hatch, Lisa Zimmer
Woldoff, Ron
Paperback
50 Successful Harvard Application Essays, 6th Edition: What Worked for Them Can Help You Get Into the College of Your Choice
Staff of the Harvard Crimson
Paperback
How to Write a Winning Scholarship Essay: 30 Essays That Won Over $3 Million in Scholarships
Tanabe, Kelly
Tanabe, Gen
Paperback
AP Psychology Premium, 2027: Prep Book with 4 Practice Tests + Comprehensive Review + Online Practice
Weseley, Allyson J., Ed D.
McEntarffer, Robert, PH. D.
Paperback
Princeton Review Psat/NMSQT Prep, 2026: 3 Practice Tests + Review + Online Tools for the Digital PSAT
The Princeton Review
Paperback
Princeton Review Enhanced ACT Prep, 2026: 4 Practice Tests + Content Review + Strategies
The Princeton Review
Paperback
The Naked Roommate: And 107 Other Issues You Might Run Into in College (Revised and Updated)
Cohen, Harlan
Paperback
Get Into Any College: The Insider's Guide to Getting Into a Top College
Tanabe, Gen
Tanabe, Kelly
Paperback
Princeton Review AP Calculus AB Premium Prep, 13th Edition: 8 Practice Tests + Digital Practice Online + Content Review
Khan, David
The Princeton Review
Paperback
Psat/NMSQT Premium Study Guide, 2027: 2 Practice Tests + Comprehensive Review + 200 Online Drills
Stewart, Brian W., M. Ed
Paperback
Princeton Review AP Chemistry Premium Prep, 28th Edition: 7 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP Chemistry Premium, 2027: Prep Book with 6 Practice Tests + Comprehensive Review + Online Practice
Jespersen, Neil D., PH. D.
Kerrigan, Pamela, PH. D.
Paperback
Princeton Review AP U.S. History Premium Prep, 26th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review Digital SAT Prep, 2026: 4 Full-Length Practice Tests (2 in Book + 2 Adaptive Tests Online) + Review + Online Tools
The Princeton Review
Paperback
AP Statistics Premium, 2027: 9 Practice Tests + Comprehensive Review + Online Practice
Sternstein, Martin, PH. D.
Paperback
Princeton Review Enhanced ACT Premium Prep, 2026: 6 Practice Tests + Content Review + Strategies
The Princeton Review
Paperback
GMAT Official Guide 2026 - 2027: Book + Online Question Bank
Gmac (Graduate Management Admission Council)
Paperback
Princeton Review AP Physics 1 Premium Prep, 13th Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review LSAT Premium Prep, 31st Edition: 2 Official LSAT Preptests + Real LSAT Drills + Review for the New Exam
The Princeton Review
Paperback
AP U.S. History Premium, 2027: 5 Practice Tests + Comprehensive Review + Online Practice
Resnick, Eugene V., M. a.
Paperback
Princeton Review AP Biology Premium Prep, 29th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review AP Psychology Premium Prep, 24th Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP English Literature and Composition Premium, 2027: Prep Book with 8 Practice Tests + Online Practice
Schanhals, Michael
Paperback
AP English Language and Composition Premium, 2027: Prep Book with 8 Practice Tests + Online Practice
Schanhals, Michael
Paperback
Princeton Review AP World History: Modern Premium Prep, 8th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review GMAT Premium Prep, 36th Edition: 3 Full-Length Cat Practice Exams + 2 Diagnostic Tests + Complete Content Review
The Princeton Review
Paperback
Princeton Review AP U.S. Government & Politics Premium Prep, 25th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
The Ultimate Scholarship Book 2026: Billions of Dollars in Scholarships, Grants and Prizes
Tanabe, Kelly
Tanabe, Gen
Paperback
Princeton Review AP English Language & Composition Premium Prep, 21st Edition: 8 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP Computer Science Principles Premium, 2027: 6 Practice Tests + Comprehensive Review + Online Practice
Reichelson, Seth
Paperback
Princeton Review LSAT Premium Prep, 30th Edition: 2 Official LSAT Preptests + Real LSAT Drills + Review for the New Exam
The Princeton Review
Paperback
AP World History: Modern Premium, 2027: Prep Book with 5 Practice Tests + Comprehensive Review + Online Practice
McCannon, John, PH. D.
Paperback
Crazy for College: The Stories, The Secrets, & The Shot of Sanity You Need to Make It Through Admissions
Heller Gelles, Beth
Paperback
50 Successful Harvard Business School Application Essays: With Analysis by the Staff of the Harvard Crimson
Staff of the Harvard Crimson
Paperback
Princeton Review AP European History Premium Prep, 25th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP Precalculus Premium, 2026: Prep Book with 3 Practice Tests + Comprehensive Review + Online Practice
Pawlowski-Polanish, Christina
Paperback
College Readiness 101: A College & Career Workbook for the High School Freshman
Jones, Brannon
Paperback
Princeton Review AP Calculus BC Premium Prep, 13th Edition: 5 Practice Tests + Digital Practice Online + Content Review
Khan, David
The Princeton Review
Paperback
The Only Academic Phrasebook You'll Ever Need: 600 Examples of Academic Language
Barros, Luiz Otavio
Paperback
Paying for College, 2026: Everything You Need to Maximize Financial Aid and Afford College
Chany, Kalman
Martz, Geoffrey
The Princeton Review
Paperback
AP Human Geography Premium, 2027: Prep Book with 6 Practice Tests+ Comprehensive Review + Online Practice
Marsh, Meredith, PH. D.
Alagona, Peter S.
Paperback
Princeton Review AP World History: Modern Premium Prep, 7th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review AP Human Geography Premium Prep, 18th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review AP Chemistry Premium Prep, 27th Edition: 7 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP World History: Modern Premium, 2026: Prep Book with 5 Practice Tests + Comprehensive Review + Online Practice
McCannon, John, PH. D.
Paperback
Colleges Worth Your Money: A Guide to What America's Top Schools Can Do for You
Belasco, Andrew
Bergman, Dave
Trivette, Michael
Paperback
55 Successful Harvard Law School Application Essays, 2nd Edition: With Analysis by the Staff of the Harvard Crimson
Staff of the Harvard Crimson
Paperback
6 Practice Tests for the Digital Sat, 2026: In-Book + Online Practice Tests for Your Top Score
The Princeton Review
Paperback
Princeton Review GED Test Prep, 31st Edition: 2 Practice Tests + Review & Techniques + Online Features
The Princeton Review
Paperback
Princeton Review AP Statistics Premium Prep, 22nd Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
5 lb. Book of GRE Practice Problems: 1,400+ Practice Problems in Book and Online (Manhattan Prep 5 Lb)
Manhattan Prep
Paperback
Princeton Review AP Physics 1 Premium Prep, 12th Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
The Best 391 Colleges, 2026: In-Depth Profiles & Ranking Lists to Help Find the Right College for You
Franek, Robert
Soto, David
The Princeton Review
Paperback
Princeton Review AP U.S. History Premium Prep, 25th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP English Literature and Composition Premium, 2026: Prep Book with 8 Practice Tests + Online Practice
Schanhals, Michael
Paperback
Princeton Review AP Psychology Premium Prep, 23rd Edition: 4 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
GMAT Official Guide 2026-2027 Bundle: Books + Online Question Bank
Gmac (Graduate Management Admission Council)
Paperback
ALEKS Math Placement Test Prep 2026: 1200 Verified Practice Questions with Accurate Answer Keys, Step-by-Step Worked Solutions, and Clear Concept Expl
Reid, Marcus L.
Publishing, Kettford
Paperback
ACT Prep 2026/2027 for Dummies: Book + 4 Practice Tests + Flashcards Online
Hatch, Lisa Zimmer
Hatch, Scott A.
Paperback
Princeton Review AP English Literature & Composition Premium Prep, 27th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
The Ultimate College Student Health Handbook: Your Guide for Everything from Hangovers to Homesickness
Grimes, Jill
Paperback
Princeton Review AP Environmental Science Premium Prep, 21st Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review AP Calculus BC Premium Prep, 12th Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Khan, David
Paperback
Powerful College Admission Essays: A Guide to Telling Your Story
Barnard, Brennan
Herndon-Brown, Shereem
Paperback
55 Successful Harvard Law School Application Essays, 3rd Edition: With Analysis by the Staff of the Harvard Crimson
Staff of the Harvard Crimson
Paperback
Princeton Review AP English Language & Composition Premium Prep, 20th Edition: 8 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
The College Bound Planner: A Roadmap to Take You from High School to Your First Day of College (Time Management, Goal Setting for Teens)
Liss, Gail
Costaras, Anna
Paperback
Princeton Review AP Biology Premium Prep, 28th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
College Essay Confidence: Conquer Blocks, Free Your Voice, and Write a Knockout Application Essay
Shulman, Jill Margaret
Paperback
Princeton Review AP Environmental Science Premium Prep, 20th Edition: 4 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review AP Calculus AB Premium Prep, 12th Edition: 8 Practice Tests + Digital Practice Online + Content Review
Khan, David
The Princeton Review
Paperback
Crazy for College: The Stories, The Secrets, & The Shot of Sanity You Need to Make It Through Admissions
Heller Gelles, Beth
Hardcover
SAT Advanced, 3rd Edition: Prep & Practice for the Hardest Question Types on the SAT
The Princeton Review
Paperback
Princeton Review Enhanced ACT Prep, 2027: 5 Practice Tests + Content Review + Strategies
The Princeton Review
Paperback
Princeton Review AP Economics Micro & Macro Premium Prep, 22nd Edition: 4 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Princeton Review GMAT Focus Premium Prep: 3 Full-Length Cat Practice Exams + 2 Diagnostic Tests + Complete Content Review
The Princeton Review
Paperback
The Masterpiece: Your College Journey as a Work of Art
Tran-Davies, Nhung
Dillard, Ronald Delane
Paperback
Princeton Review GRE Premium Prep, 36th Edition: 6 Practice Tests + Review & Techniques + Online Tools
The Princeton Review
Paperback
ACT Study Guide Premium, 2027: 6 Practice Tests + Comprehensive Review + Online Practice for the New Enhanced ACT
Stewart, Brian, M. Ed
Paperback
Princeton Review AP Physics C Premium Prep, 19th Edition: 4 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
815+ Enhanced ACT Practice Questions: Extra Drills & Prep for the New ACT Exam
The Princeton Review
Paperback
1001 Ways to Pay for College: Strategies to Maximize Financial Aid, Scholarships and Grants
Tanabe, Gen
Tanabe, Kelly
Paperback
Princeton Review PSAT 8/9 Prep, 2nd Edition: 2 Practice Tests + Content Review + Strategies for the Digital PSAT 8/9
The Princeton Review
Paperback
College Readiness 101: A College & Career Workbook for the High School Senior
Jones, Brannon
Paperback
College Prep for Musicians: A Comprehensive Guide for Students, Parents, Teachers, and Counselors
Greene, Don
Tesar, Kathleen
Bosler, Annie
Paperback
AP European History Premium, Fifteenth Edition: Prep Book with 5 Practice Tests + Comprehensive Review + Online Practice (2027)
Roberts, Seth A., M. a.
Paperback
ACT English, Reading & Writing Test Prep: A Quickstudy Laminated Reference Guide
Perkinz, Tiffany
Other
Princeton Review AP Statistics Premium Prep, 21st Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
Diary of a First-Generation College Student Part I: Stories & Steps Toward Your College Success
Miranda, Antonio
Paperback
Writing Tools for the College Admissions Essay: Write Your Way Into the School of Your Dreams
Clark, Roy Peter
Paperback
Is Grad School for Me?: Demystifying the Application Process for First-Gen Bipoc Students
Martínez-Vu, Yvette
Chavez-Garcia, Miroslava
Paperback
College Essay Essentials: A Step-By-Step Guide to Writing a Successful College Admissions Essay
Sawyer, Ethan
Paperback
College Admission Essentials: A Step-By-Step Guide to Showing Colleges Who You Are and What Matters to You
Sawyer, Ethan
Paperback
Pert Study Guide 2026-2027 - Pert Exam Secrets Book, 8 Full-Length Practice Tests, Step-By-Step Video Tutorials: [3rd Edition]
Bowling, Matthew
Paperback
Princeton Review AP European History Premium Prep, 24th Edition: 6 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
College Readiness 101: A College & Career Workbook For The High School Junior
Jones, Brannon
Paperback
BS/MD Programs-The Complete Guide: Getting into Medical School from High School
Johnson, Todd A.
Paperback
The Complete Guide to College Transfer: Find Your Ideal School, Maximize Your Credits, and Earn Your Degree
Smith, Jaime
Paperback
Princeton Review AP English Literature & Composition Premium Prep, 26th Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP Physics 2 Premium, Fourth Edition: Prep Book with 4 Practice Tests + Comprehensive Review + Online Practice (2026)
Rideout, Kenneth, M. S.
Wolf, Jonathan, M. a. Ed M.
Paperback
Neurodiversity and College: A Parent's Guide for Autistic Students
Thierfeld Brown, Jane
Wolf, Lorraine
Paperback
College Essay Essentials: A Step-By-Step Guide to Writing a Successful College Admission Essay
Sawyer, Ethan
Paperback
TSI Math for Beginners: The Ultimate Step by Step Guide to Preparing for the TSI Math Test
Nazari, Reza
Paperback
SAT Power Vocab, 3rd Edition: A Complete Guide to Vocabulary Skills and Strategies for the SAT
The Princeton Review
Paperback
BeMo's Ultimate Guide to Medical School Interview: How to Ace Your Med School Interview without Memorizing any Sample Questions
Consulting Inc, Bemo Academic
Moemeni, Behrouz
Paperback
Princeton Review AP Computer Science Principles Premium Prep, 4th Edition: 5 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
AP European History Premium, Fourteenth Edition: Prep Book with 5 Practice Tests + Comprehensive Review + Online Practice (2026)
Roberts, Seth A., M. a.
Paperback
501 Ways for Adult Students to Pay for College: Going Back to School Without Going Broke
Tanabe, Gen
Tanabe, Kelly
Paperback
Princeton Review AP Spanish Language & Culture Premium Prep, 12th Edition: 3 Practice Tests + Content Review + Strategies & Techniques
The Princeton Review
Paperback
Countdown to College: The Essential Steps to Your Child's Successful Launch
Rinere, Monique
Paperback
Insider's Guide To College Success: The Underground Playbook For Making Great Grades, Having More Fun, and Studying Less
Stemmle, Dennis
Paperback
TSI Study Guide 2023-2024: 3 TSI Practice Tests and Assessment Preparation Book [6th Edition]
Rueda, Joshua
Paperback
Princeton Review Enhanced ACT Premium Prep, 2027: 7 Practice Tests + Content Review + Strategies
The Princeton Review
Paperback
The Ultimate Cambridge TMUA Guide: Complete revision for the Cambridge TMUA. Learn the knowledge, practice the skills, and master the TMUA
Bowman, Chloe
Agarwal, Rohan
Paperback
Princeton Review Digital SAT Advanced, 2nd Edition: Prep & Practice for the Hardest Question Types on the SAT
The Princeton Review
Paperback
How to College: What to Know Before You Go (and When You're There)
Brenner, Andrea Malkin
Schwartz, Lara Hope
Paperback
Princeton Review AP Physics 2 Premium Prep, 11th Edition: 4 Practice Tests + Digital Practice Online + Content Review
The Princeton Review
Paperback
College Readiness 101: A College & Career Workbook For The High School Sophomore
Jones, Brannon
Paperback
Colleges That Change Lives: 40 Schools That Will Change the Way You Think about College
Pope, Loren
Paperback
Fundamentals of Aerospace Engineering: (Beginner's Guide)
Strahmann, Jens
Lopez, Francisco Gallardo
Paperback
50 Successful Stanford Application Essays: Write Your Way Into the College of Your Choice
Tanabe, Gen
Tanabe, Kelly
Paperback
Empresas Familiares que Trascienden: ¿Cómo proteger tu Empresa, tu Patrimonio y la Unión Familiar?
Arellano Garcia, Jorge
Paperback
The Provider Mindset: Book 1: A Complete Guide to Becoming a Competitive Nurse Anesthesiology Applicant
Gordon, Leah Michelle
Paperback
Seven Secrets to the Perfect Personal Essay: Crafting the Story Only You Can Write
Aronie, Nancy Slonim
Paperback
Princeton Review AP Spanish Language & Culture Prep, 11th Edition: 3 Practice Tests + Content Review + Strategies & Techniques
The Princeton Review
Paperback
Goodnight Dorm Room: All the Advice I Wish I Got Before Going to College
Riegert, Keith
Kaplan, Samuel
Paperback
Grad's Guide to Graduate Admissions Essays: Examples From Real Students Who Got Into Top Schools
Reding, Colleen
Paperback
The Black Family's Guide to College Admissions: A Conversation about Education, Parenting, and Race
Fields, Timothy L.
Herndon-Brown, Shereem
Paperback
GMAT All the Quant + Di: Effective Strategies & Practice for the New GMAT + Online Resources (Manhattan Prep GMAT Prep)
Manhattan Prep
Paperback
Out of Pocket: What Parents and Counselors Need to Know About College Financial Aid and the New FAFSA
Cruickshank, Cam
Guzman, Gregory A.
Skarlis, Dean
Paperback
Essays That Kicked Apps: 55+ Unforgettable College Application Essays That Got Students Accepted
The Princeton Review
Paperback
DAT Prep Book 2026-2027 - DAT Exam Secrets Study Guide, Full-Length Practice Test, 100+ Online Video Tutorials: [7th Edition]
Bowling, Matthew
Paperback