Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Assessment Of Business Income Taxpayers' Satisfaction

Assessment Of Business Income Taxpayers' Satisfaction

Mulu Zerihun Yihalem

Paperback

General Law

Currently unavailable to order

ISBN10: 3659342572
ISBN13: 9783659342578
Publisher: Lap Lambert Academic Pub
Published: Feb 19 2013
Pages: 116
Weight: 0.40
Height: 0.28 Width: 6.00 Depth: 9.00
Language: English
Central to the overall research objective, the investigation on this book focused on assumption and factors such as employees' willingness and preparedness to serve the taxpayers, promptness of service delivery, complaint and appeal handling mechanisms, taxpayers' education and information system, soliciting feedback and consulting with taxpayers, the work environment, and other related issues were factors considered as independent variables which could affect the taxpayers' satisfaction. Several of these independent variables are found to be factors influencing the taxpayers' satisfaction. The research findings came up with the result that overall the majority of the service users are dissatisfied and strongly dissatisfied, only less than one-tenth of the respondents were satisfied and strongly satisfied. Some are indifferent to express their state of satisfaction, and a fewsome did not react about their perception for the service they received. Finally, conclusions are made and some recommendations are proposed to bring taxpayers' satisfaction and further to enhance voluntary tax compliance and increase government tax revenue.

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