Sign-In
CartResults
Filters
Sort by
$13.93
{"Id":19389329,"Title":"Designing Complaint Handling and Service Recovery Strategies","Authors":["Wirtz Jochen"],"ShortTitle":"Designing Complaint Handling and Service Recovery Strategies","Author":"Wirtz Jochen","Ean":"9781944659394","Isbn":"1944659390","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":3,"PublicationDate":"2017-10-01T00:00:00","Join":null}
$13.93
{"Id":19389249,"Title":"Pricing Services and Revenue Management","Authors":["Wirtz Jochen"],"ShortTitle":"Pricing Services and Revenue Management","Author":"Wirtz Jochen","Ean":"9781944659189","Isbn":"1944659188","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":2,"PublicationDate":"2017-08-17T00:00:00","Join":null}
Rules of the Service Game: What Service Leaders Need to Know
Schneider, Benjamin
Bowen, David E.
Wirtz, Jochen
Hardcover
$76.56
{"Id":19389474,"Title":"Rules of the Service Game: What Service Leaders Need to Know","Authors":["Schneider, Benjamin","Bowen, David E.","Wirtz, Jochen"],"ShortTitle":"Rules of the Service Game: What Service Leaders Need to Know","Author":"Schneider, Benjamin","Ean":"9781944659660","Isbn":"1944659668","Publisher":"World Scientific Publishing Company","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[4533471,4533472,4533462],"CategoryIds":[430,436],"FormatId":1,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":76.56,"PriceMax":76.56,"Desirability":2,"PublicationDate":"2027-01-31T00:00:00","Join":null}
$13.93
{"Id":19389238,"Title":"Positioning Services in Competitive Markets","Authors":["Wirtz Jochen"],"ShortTitle":"Positioning Services in Competitive Markets","Author":"Wirtz Jochen","Ean":"9781944659127","Isbn":"1944659129","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-08-06T00:00:00","Join":null}
$13.93
{"Id":19389244,"Title":"Developing Service Products and Brands","Authors":["Wirtz Jochen"],"ShortTitle":"Developing Service Products and Brands","Author":"Wirtz Jochen","Ean":"9781944659158","Isbn":"1944659153","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-08-10T00:00:00","Join":null}
$13.93
{"Id":19389257,"Title":"Service Marketing Communications","Authors":["Wirtz Jochen"],"ShortTitle":"Service Marketing Communications","Author":"Wirtz Jochen","Ean":"9781944659219","Isbn":"1944659218","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-08-24T00:00:00","Join":null}
$13.93
{"Id":19389262,"Title":"Designing Customer Service Processes","Authors":["Wirtz Jochen"],"ShortTitle":"Designing Customer Service Processes","Author":"Wirtz Jochen","Ean":"9781944659240","Isbn":"1944659242","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-08-31T00:00:00","Join":null}
$13.93
{"Id":19389270,"Title":"Balancing Capacity and Demand in Service Operations","Authors":["Wirtz Jochen"],"ShortTitle":"Balancing Capacity and Demand in Service Operations","Author":"Wirtz Jochen","Ean":"9781944659271","Isbn":"1944659277","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":7375896,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-10T00:00:00","Join":null}
$13.93
{"Id":19389282,"Title":"Crafting the Service Environment","Authors":["Wirtz Jochen"],"ShortTitle":"Crafting the Service Environment","Author":"Wirtz Jochen","Ean":"9781944659301","Isbn":"1944659307","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-14T00:00:00","Join":null}
$13.93
{"Id":19389301,"Title":"Managing People for Service Advantage","Authors":["Wirtz Jochen"],"ShortTitle":"Managing People for Service Advantage","Author":"Wirtz Jochen","Ean":"9781944659332","Isbn":"1944659331","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-25T00:00:00","Join":null}
$13.93
{"Id":19389321,"Title":"Managing Customer Relationships and Building Loyalty","Authors":["Wirtz Jochen"],"ShortTitle":"Managing Customer Relationships and Building Loyalty","Author":"Wirtz Jochen","Ean":"9781944659363","Isbn":"1944659366","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[430,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-09-28T00:00:00","Join":null}
$13.93
{"Id":19389355,"Title":"Service Quality and Productivity Management","Authors":["Wirtz Jochen"],"ShortTitle":"Service Quality and Productivity Management","Author":"Wirtz Jochen","Ean":"9781944659424","Isbn":"1944659420","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":1,"PublicationDate":"2017-10-16T00:00:00","Join":null}
$13.93
{"Id":19389236,"Title":"Understanding Service Consumers","Authors":["Wirtz Jochen"],"ShortTitle":"Understanding Service Consumers","Author":"Wirtz Jochen","Ean":"9781944659097","Isbn":"1944659099","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":0,"PublicationDate":"2017-07-27T00:00:00","Join":null}
$13.93
{"Id":19389372,"Title":"Building a World Class Service Organization","Authors":["Wirtz Jochen"],"ShortTitle":"Building a World Class Service Organization","Author":"Wirtz Jochen","Ean":"9781944659455","Isbn":"1944659455","Publisher":"Ws Professional","IsOnShelf":false,"IsIngramAvailable":true,"IsBestSeller":false,"IsRecentArrival":false,"ConditionIds":[1],"GroupIds":[],"ContributorIds":[12296044],"CategoryIds":[435,436],"FormatId":2,"FamilyId":null,"SeriesId":516139,"LanguageId":56,"PriceMin":13.93,"PriceMax":13.93,"Desirability":0,"PublicationDate":"2017-11-10T00:00:00","Join":null}