Using Customer Focus And Collaboration to Build Long-term Relationships
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ISBN10: 0071461949 ISBN13: 9780071461948 Publisher: McGraw-Hill Published: Nov 30 2005 Pages: 265 Weight: 1.26lbs. Height: 9.00" Width: 6.25" Depth: 1.25" Language: English
From the coauthor of the bestselling "The Trusted Advisor". The author is regularly published in major business publications, including "Harvard Business Review", and also teaches at Kellogg Graduate School of Business and Columbia Business School.