Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
ISBN10: 188516730X ISBN13: 9781885167309 Publisher: Bard Published: Sep 1 1998 Pages: 288 Weight: 1.30lbs. Height: 9.50" Width: 6.25" Depth: 1.25" Language: English
Proving that loyal customers are better than satisfied ones--since the latter will shop anywhere--a sales staff trainer shows readers how to produce customer loyalty through a fresh approach to customer service and how to turn customers into salespeople. Tour. IP.