Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Hardcover
Pub. price: $30.00

ISBN10: 188516730X ISBN13: 9781885167309 Publisher: Bard Published: Sep 1 1998 Pages: 288 Weight: 1.30lbs. Height: 9.50" Width: 6.25" Depth: 1.25" Language: English

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Publisher's Comments

Proving that loyal customers are better than satisfied ones--since the latter will shop anywhere--a sales staff trainer shows readers how to produce customer loyalty through a fresh approach to customer service and how to turn customers into salespeople. Tour. IP.

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