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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service

Disney Institute, The
Kinni, Theodore
Staggs, Tom

Hardcover

Series: Disney Institute Book

Business GeneralManagement

Publisher Price: $24.99

ISBN10: 1423145844
ISBN13: 9781423145844
Publisher: Disney Pr
Published: Nov 8 2011
Pages: 224
Weight: 1.00
Height: 0.90 Width: 6.10 Depth: 9.10
Language: English
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

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Business General