Business Writing
Featured Items
The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance
The Carrot Principle
How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance
Hardcover      ISBN: 1439149178
Since its original publication in 2007, the New York Times bestseller The Carrot Principle has received rave reviews in The Wall Street Journal, Fortune, and The New York Times, and has helped a host of managers to energize their teams, and companies to dramatically boost their business results. The book was even adopted by the prestigious FranklinCovey International training and consulting group for its leadership training. This updated edition couldn't come at a better time, as the economic downturn requires us all to come up with creative and cost-effective ways to stimulate growth and productivity. Revealing the groundbreaking results of one of the most in-depth management studies ever undertaken, The Carrot Principle shows definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition. With independent results from HealthStream Research, and analysis by bestselling leadership experts Adrian Gostick and Chester Elton, this breakthrough study of 200,000 people over ten years found dramatically greater business results when managers offered constructive praise and meaningful rewards in ways that powerfully motivated employees to excel. These managers lead with carrots, not sticks, and in doing so achieve higher: > - Productivity > > - Engagement > > - Retention In a new chapter, Gostick and Elton report on the results of an extensive study, conducted by leading research authority Towers Perrin, that confirms the extraordinary effectiveness of the Carrot Principle approach all around the globe. Drawing on case studies from leading companies including Disney, DHL, KPMG, and Pepsi Bottling Group, Gostick and Elton show how the key to recognition done right is combining it with four other core traits of effective leadership. Gostick and Elton walk readers through exactly how to use the simple but powerful methods they have discovered all great managers use to provide their employees with this effective recognition, which can be learned easily and will produce immediate results. Great recognition can be done in a matter of moments -- and it doesn't take budget-busting amounts of money. Following these simple steps will make you a high-performance leader and take your team to a new level of achievement.
How to Argue and Win Every Time: At Home, at Work, in Court, Everywhere, Every Day
How to Argue and Win Every Time
At Home, at Work, in Court, Everywhere, Every Day
Paperback      ISBN: 0312144776
A noted attorney gives detailed instructions on winning arguments, emphasizing such points as learning to speak with the body, avoiding being blinding by brilliance, and recognizing the power of words as a weapon. Reprint.
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Crucial Accountability
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
2nd Edition    Paperback      ISBN: 0071829318
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.
The Pin Drop Principle: Captivate, Influence, and Communicate Better Using the Time-Tested Methods of Professional Performers
The Pin Drop Principle
Captivate, Influence, and Communicate Better Using the Time-Tested Methods of Professional Performers
Hardcover      ISBN: 1118289196
"Tap into the powerful techniques of professional actors and great communicators The Pin Drop Principle is a step-by-step master class for anyone wishing to become a more confident and credible communicator. Lewis and Mills believe all business professionals ought to deliver their message in such an engaging way that one could literally hear a pin drop when they speak. The secret to doing so comes from an unusual world: professional acting. By activating "objective" and "intention"--the main tools of actors (and great communicators)--business people can give their messages meaning and relevance, so the recipients walk away knowing why the message is important and what is in it for them. Empowers business professionals with performance-based delivery techniques--from storytelling to vocal dynamics--essential to becoming a great communicator Written for anyone wishing to engage listeners, establish instant credibility, influence key decision makers, and create a positive lasting impression Based on the Pinnacle Method, one of the most popular and groundbreaking communication skills training methods The Pin Drop Principle is an accessible resource for anyone who routinely needs to present ideas to large or small groups, convey feedback effectively, conduct difficult conversations, and persuade others"--
What Color Is Your Parachute?: Guide to Rethinking Interviews: Ace the Interview and Land Your Dream Job
What Color Is Your Parachute?
Guide to Rethinking Interviews: Ace the Interview and Land Your Dream Job
Paperback      ISBN: 160774659x
A job-search expert describes how a job interview is really to determine if the position is a good fit for both parties, discusses the three most important things about interviews and lists the five questions you need to be able to answer. Original.
Conversation: A History of a Declining Art
Conversation
A History of a Declining Art
Paperback      ISBN: 0300123655
Essayist Stephen Miller pursues a lifelong interest in conversation by taking an historical and philosophical view of the subject. He chronicles the art of conversation in Western civilization from its beginnings in ancient Greece to its apex in eighteenth-century Britain to its current endangered state in America. As Harry G. Frankfurt brought wide attention to the art of bullshit in his recent bestselling On Bullshit, so Miller now brings the art of conversation into the light, revealing why good conversation matters and why it is in decline. Miller explores the conversation about conversation among such great writers as Cicero, Montaigne, Swift, Defoe, Lady Mary Wortley Montagu, and Virginia Woolf. He focuses on the world of British coffeehouses and clubs in “The Age of Conversation” and examines how this era ended. Turning his attention to the United States, the author traces a prolonged decline in the theory and practice of conversation from Benjamin Franklin through Hemingway to Dick Cheney. He cites our technology (iPods, cell phones, and video games) and our insistence on unguarded forthrightness as well as our fear of being judgmental as powerful forces that are likely to diminish the art of conversation.
The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
The Presentation Secrets of Steve Jobs
How to Be Insanely Great in Front of Any Audience
1st Edition    Hardcover      ISBN: 0071636080
Expanding on his popular online article, a Businessweek.com columnist breaks down the ten elements and principles used in presentations by the cofounder of Apple and Pixar and explains how to use them to add dazzle to any presentation or seminar.
Because Internet: Understanding the New Rules of Language
Because Internet
Understanding the New Rules of Language
Hardcover      ISBN: 0735210934
"A linguistically informed look at how our digital world is transforming the English language. Language is humanity's most spectacular open-source project, and the internet is making our language change faster and in more interesting ways than ever before. Internet conversations are structured by the shape of our apps and platforms, from the grammar of status updates to the protocols of comments and @replies. Linguistically inventive online communities spread new slang and jargon with dizzying speed. What's more, social media is a vast laboratory of unedited, unfiltered words where we can watch language evolve in real time. Even the most absurd-looking slang has genuine patterns behind it. Internet linguist Gretchen McCulloch explores the deep forces that shape human language and influence the way we communicate with one another. She explains how your first social internet experience influences whether you prefer "LOL" or "lol," why ~sparkly tildes~ succeeded where centuries of proposals for irony punctuation had failed, what emoji have in common with physical gestures, and how the artfully disarrayed language of animal memes like lolcats and doggo made them more likely to spread. Because Internet is essential reading for anyone who's ever puzzled over how to punctuate a text message or wondered where memes come from. It's the perfect book for understanding how the internet is changing the English language, why that's a good thing, and what our online interactions reveal about who we are"--
Play the Part: Master Body Signals to Connect and Communicate for Business Success
Play the Part
Master Body Signals to Connect and Communicate for Business Success
Paperback      ISBN: 0071835482
Teaches business professionals how to use the techniques actors do to communicate effectively during presentations.