Thanks for the Feedback
The Science and Art of Receiving Feedback Well, Even When It Is Off Base, Unfair, poorly Delivered, and, Frankly, You're Not In The Mood
Paperback ISBN: 0143127136
"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback isso crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--
How the Many Sides to Every Story Shape Our Reality
Hardcover ISBN: 0316510823
An engaging exploration of the many ways in which "competing truths" shape opinion, behavior and belief describes how to recognize the gray area between multiple truths and how it is selectively manipulated by businesses, politicians and rivals to promote agendas and initiatives. 50,000 first printing.
How to Talk Minnesotan
Revised for the 21st Century
Paperback ISBN: 014312269x
A revised edition of the hilarious Minnesotan culture guide from a former writer for A Prairie Home Companion Fans of the Minnesota-set movie Fargo will love this uproarious culture guide to all-things Minnesotan. With his dry wit and distinctive voice, Howard Mohr won millions of fans across the country on Garrison Keillor’s radio show A Prairie Home Companion. His popular commercials and ad spots, including one for “Minnesota Language Systems,
The Social Styles Handbook
Adapt Your Style to Win Trust
Paperback ISBN: 9077256334
Why do you connect easily with some people and not with others? More than two million people use social styles and versatility skills to read and adapt to the natural behavior of others. Simple to learn and apply, social styles skills immediately improve communication and relationships at work and at home. Use them and you'll accomplish more with everyone. The secret is very simple: treat people the way they want to be treated. Learn your own social style, how to read others' styles, discover how to handle conflict with social styles in mind, and begin using versatility to ensure productive, long-term relationships. These proven, life-changing tools have produced measurable results for all people in all types of relationships, jobs and businesses worldwide. If you learn about social styles and practice versatility, you too will see immediate, positive results.
Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Paperback ISBN: 0071446524
The authors of Crucial Conversations furnish a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats. Original. 100,000 first printing.