Business Writing
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The Silent Language
The Silent Language
Paperback      ISBN: 0385055498

In the everyday, but unspoken give-and-take of human relationships, the "silent language" plays a vitally important role. Here, a leading American anthropologist has analyzed the many qays in which people "talk" to one another without the use of words.

The pecking order in a chicken yard, the fierce competition in a school playground, every unwitting gesture and action--this is the vocabulary of the "silent language." According to Dr. Hall, the concepts of space and time are tools with which all human beings may transmit messages. Space, for example, is the outgrowth of an animal's instinctive defense of his lair and is reflected in human society by the office worker's jealous defense of his desk, or the guarded, walled patio of a Latin-American home. Similarly, the concept of time, varying from Western precision to Easter vagueness, is revealed by the businessman who pointedly keeps a client waiting, or the South Pacific islander who murders his neighbor for an injustice suffered twenty years ago.

"THE SILENT LANGUAGE shows how cultural factors influence the individual behind his back, wihtout his knowledge." --Erich Fromm
We Need to Talk: How to Have Conversations That Matter
We Need to Talk
How to Have Conversations That Matter
Paperback      ISBN: 006266901x

"WE NEED TO TALK."

Now in paperback, public radio journalist Celeste Headlee's insightful and urgent book on how to bridge what divides us--by having real conversations

BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS
NPR's Best Books of 2017

"We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother." (Jessica Lahey, author of New York Times bestseller The Gift of Failure)

Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals.

And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist--and offers simple tools that can improve anyone's communication. For example:

  • BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again.
  • CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else.
  • HIDE YOUR PHONE. Don't just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation.

Whether you're struggling to communicate with your kid's teacher at school, an employee at work, or the people you love the most--Headlee offers smart strategies that can help us all have conversations that matter.

How to Argue & Win Every Time: At Home, at Work, in Court, Everywhere, Everyday
How to Argue & Win Every Time
At Home, at Work, in Court, Everywhere, Everyday
Paperback      ISBN: 0312144776

The Laws of Arguing According to Gerry Spence

1. Everyone is capable of making the winning argument.
2. Winning is getting what we want, which also means helping "others" get what they want.
3. Learn that words are a weapon, and can be used hostilely in combat.
4. Know that there is always a "biological advantage" of delivering the TRUTH.
5. Assault is not argument.
6. Use fear as an ally in pubic speaking or in argument. Learn to convert its energy.
7. Let emotions show and don't discourage passion.
8. Don't be blinded by brilliance.
9. Learn to speak with the body. The body sometimes speaks more powerfully than words.
10. Know that the enemy is not the person with whom we are engaged in a failing argument, but the vision within ourselves.

Writing for a Good Cause: The Complete Guide to Crafting Proposals and Other Persuasive Pieces for Nonprof
Writing for a Good Cause
The Complete Guide to Crafting Proposals and Other Persuasive Pieces for Nonprof
Paperback      ISBN: 0684857405

Filled with tips and survival skills from writers and fund-raising officers at nonprofits of all sizes, Writing for a Good Cause is the first book to explain how to use words well to win your cause the money it needs. Whether you work for a storefront social action agency or a leading university, the authors' knowledgeable, practical advice will help you:

Write the perfect proposal--from the initial research and interviews to the final product

Draft, revise, and polish a "beguiling, exciting, can't-put-it-down and surely can't-turn-it-down" request for funds

Create case statements and other big money materials--also write, design, and print newsletters, and use the World Wide Web effectively

Survive last-minute proposals and other crises--with the Down-and-Dirty Proposal Kit

Writing for a Good Cause provides everything fund raisers, volunteers, staff writers, freelancers, and program directors need to know to win funds from individual, foundation, and corporate donors.
Conversation: A History of a Declining Art
Conversation
A History of a Declining Art
Paperback      ISBN: 0300123655
The story of the rise and fall of the art of conversation in Western civilization

Essayist Stephen Miller pursues a lifelong interest in conversation by taking an historical and philosophical view of the subject. He chronicles the art of conversation in Western civilization from its beginnings in ancient Greece to its apex in eighteenth-century Britain to its current endangered state in America. As Harry G. Frankfurt brought wide attention to the art of bullshit in his recent bestselling On Bullshit, so Miller now brings the art of conversation into the light, revealing why good conversation matters and why it is in decline. Miller explores the conversation about conversation among such great writers as Cicero, Montaigne, Swift, Defoe, Lady Mary Wortley Montagu, and Virginia Woolf. He focuses on the world of British coffeehouses and clubs in "The Age of Conversation" and examines how this era ended. Turning his attention to the United States, the author traces a prolonged decline in the theory and practice of conversation from Benjamin Franklin through Hemingway to Dick Cheney. He cites our technology (iPods, cell phones, and video games) and our insistence on unguarded forthrightness as well as our fear of being judgmental as powerful forces that are likely to diminish the art of conversation.
A Good Talk: The Story and Skill of Conversation
A Good Talk
The Story and Skill of Conversation
1st Edition    Hardcover      ISBN: 0446540021

A GOOD TALK is an analysis of and guide to that most exclusively human of all activities-- conversation.
Drawing on over forty years of experience in American letters, Menaker pinpoints the factors that drive and enliven every good conversation: the vagaries (and joys) of subtext; the deeper structure and meaning of conversational flow; the subliminal signals that guide our disclosures and confessions; and the countless other hurdles we must clear along the way. Moving beyond self-help musings and "how to" advice, he has created a stylish, funny, and surprising book: a celebration of "the most excusively human of all activities."
In a time when conversation remains deeply important-- for building relationships, for relaxing, even for figuring out who we are-- and also increasingly imperiled (with Blackberries and texting increasingly in vogue), A GOOD TALK is a refreshing celebration of the subtle adventures of a good conversation.

Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships
Little Black Book of Connections
6.5 Assets for Networking Your Way to Rich Relationships
Hardcover      ISBN: 1885167660

People in all kinds of jobs, in big and small companies career builders, sales people, and aspiring executives will love this edgy, practical, and fun book In the spirit, style, and format of the bestselling Little Red Book of Selling, the country's #1 sales trainer, Jeffrey Gitomer, offers a fresh take on networking and connecting your way to success. The Little Black Book of Connections is based on the power of give value first. It's about how you can climb the ladder without stepping on people's backs. It's about how to earn the respect of a powerful mentor without begging. It's about how to build stronger relationships with customers, bosses, co-workers, vendors, friends, and family. It's about being in the same room with powerful people. It's about how to connect and how to not connect. It's about how to say the right things to the right people in the right circumstances to make the right impression. The book is small. The cover is classic black cloth. The four-color text graphics makes it attractive and easy to read the compelling content is easy to understand and implement.

Working with You Is Killing Me: Freeing Yourself from Emotional Traps at Work
Working with You Is Killing Me
Freeing Yourself from Emotional Traps at Work
Paperback      ISBN: 0446698490

A guide on how to transform workplace conflicts into productive professional relationships covers such areas as managing difficult bosses, protecting oneself from credit-stealing rivals, and enforcing boundaries. Reprint.

The Corporate Lattice: Achieving High Performance in the Changing World of Work
The Corporate Lattice
Achieving High Performance in the Changing World of Work
Hardcover      ISBN: 1422155161

The corporate ladder has been the prevailing model for how companies manage their work and their people since the beginning of the industrial revolution a century ago. The ladder represents an inflexible view in which prestige, rewards, access to information, influence, power, etc. are tied to the rung one occupies. The problem is, the authors argue, we no longer live in the industrial age.

The pace of change is faster. Work is increasingly virtual, collaborative, and dispersed. Organizations are flatter. Companies are much easier to see into. Careers zig and zag. Work is done wherever, whenever. And information flows in all directions. The result? The ladder model -- along with the outdated norms and expectations that defined it -- is collapsing.

In their best-selling book, The Corporate Lattice: Achieving High Performance in the Changing World of Work, author Cathy Benko and co-author Molly Anderson define the emerging Corporate LatticeTM model and argue convincingly that a lattice is better suited for today's global business environment. They describe the shift across three dimensions:

--How careers are built: From straight up to zigzag. Rather than a series of linear career paths, lattice organizations offer customized options for growth and development. Lattice ways to build careers attract and engage the best talent and create versatile employees well suited to respond to change.

--How work gets done: From where you go to what you do. Rather than expecting people to sit at their desks clocking face time from 9 to 5, lattice organizations offer options for when, where, and how people do their work. Lattice ways to work increase productivity and retention while increasing strategic flexibility in business operations.

--How participation is fostered: From top-down to all-in. Instead of directed, top-down communications, lattice organizations nurture transparent cultures, providing multiple ways for people to share ideas, learn, and team. Lattice ways to participate tap the power of an inclusive workplace to drive innovation, growth, and agility.

Offering much more than theory, the authors illustrate the lattice model using rich, in-depth case studies of exemplars including Cisco, Deloitte LLP, and Thomson Reuters. They also explore the changing role each individual plays in directing his or her own lattice journey.
Don't Get Me Wrong!: The Global Gestures Guide
Don't Get Me Wrong!
The Global Gestures Guide
Paperback      ISBN: 3981337093

From A as in Australia to Z as in Zimbabwe, this fun, informative and beautiful guide reveals surprising meanings of everyday hand gestures.