Business Writing
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Quiet: The Power of Introverts in a World That Can't Stop Talking
Quiet
The Power of Introverts in a World That Can't Stop Talking
1st Edition    Hardcover      ISBN: 0307352145

NEW YORK TIMES BESTSELLER - Experience the book that started the quiet revolution

"A smart, lively book about the value of silence and solitude."--Daniel Gilbert, author of Stumbling on Happiness

NAMED ONE OF THE BEST BOOKS OF THE YEAR BY People - O: The Oprah Magazine - Christian Science Monitor - Inc. - Library Journal - Kirkus Reviews

At least one-third of the people we know are introverts. They are the ones who prefer listening to speaking; who innovate and create but dislike self-promotion; who favor working on their own over working in teams. It is to introverts--Rosa Parks, Chopin, Dr. Seuss, Steve Wozniak--that we owe many of the great contributions to society.

In Quiet, Susan Cain argues that we dramatically undervalue introverts and shows how much we lose in doing so. She charts the rise of the Extrovert Ideal throughout the twentieth century and explores how deeply it has come to permeate our culture. She also introduces us to successful introverts--from a witty, high-octane public speaker who recharges in solitude after his talks, to a record-breaking salesman who quietly taps into the power of questions. Passionately argued, superbly researched, and filled with indelible stories of real people, Quiet has the power to permanently change how we see introverts and, equally important, how they see themselves.
Do I Make Myself Clear?: Why Writing Well Matters
Do I Make Myself Clear?
Why Writing Well Matters
Hardcover      ISBN: 0316277177
A wise and entertaining guide to writing English the proper way by one of the greatest newspaper editors of our time.

Harry Evans has edited everything from the urgent files of battlefield reporters to the complex thought processes of Henry Kissinger. He's even been knighted for his services to journalism. In Do I Make Myself Clear?, he brings his indispensable insight to us all in his definite guide to writing well.

The right words are oxygen to our ideas, but the digital era, with all of its TTYL, LMK, and WTF, has been cutting off that oxygen flow. The compulsion to be precise has vanished from our culture, and in writing of every kind we see a trend towards more -- more speed and more information but far less clarity.

Evans provides practical examples of how editing and rewriting can make for better communication, even in the digital age. Do I Make Myself Clear? is an essential text, and one that will provide every writer an editor at his shoulder.
We Need to Talk: How to Have Conversations That Matter
We Need to Talk
How to Have Conversations That Matter
Paperback      ISBN: 006266901x

It's no secret that the art of effective communication is on the decline. Between the rise of technology and the increasingly erosive political landscape, Americans feel less connected and more divided than ever.

In an incredibly timely and insightful book, NPR veteran Celeste Headlee outlines strategies to become a better conversationalist and improve communication skills:

Be there or go elsewhere. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again.

Check your bias. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else.

Hide your phone. Don't just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation.

Freshman Common Read: High Point University, Western Carolina University, University of Georgia

--Publishers Weekly
Think Like a Lawyer Don't ACT Like One
Think Like a Lawyer Don't ACT Like One
Paperback      ISBN: 9063693079

Think like a lawyer Don't Act Like One provides strategies to solve conflicts. Co-developed by Harvard University, many laywers, three bonobo's, two kissing boxers, a cowboy, Mikael Gorbatsjov, Sun Tze en John Rambo.

Think Like a Lawyer Don't Act Like One can be used when dealing with grumpy police officers, angry neighbours, unwilling debtors, failing clients, nasty lawyers and other conflict seekers. Each strategy is thoroughly tested and can be used at the kitchen table, on the street and in the boardroom.

All 75 rules are illustrated in a funny way. This is a complete and tested ready to use guide to prevent and solve conflicts.
Envisioning Information
Envisioning Information
Hardcover      ISBN: 0961392118
Blah Blah Blah: What to Do When Words Don't Work
Blah Blah Blah
What to Do When Words Don't Work
Hardcover      ISBN: 1591844592

Ever been to so many meetings that you couldn't get your work done? Ever fallen asleep during a bulletpoint presentation? Ever watched the news and ended up knowing less? Welcome to the land of Blah Blah Blah.

The Problem: We talk so much that we don't think very well. Powerful as words are, we fool ourselves when we think our words alone can detect, describe, and defuse the multifaceted problems of today. They can't-and that's bad, because words have become our default thinking tool.

The Solution: This book offers a way out of blah-blah-blah. It's called "Vivid Thinking."

In Dan Roam's first acclaimed book, The Back of the Napkin, he taught readers how to solve problems and sell ideas by drawing simple pictures. Now he proves that Vivid Thinking is even more powerful. This technique combines our verbal and visual minds so that we can think and learn more quickly, teach and inspire our colleagues, and enjoy and share ideas in a whole new way.

The Destination: No more blah-blah-blah. Through Vivid Thinking, we can make the most complicated subjects suddenly crystal clear. Whether trying to understand a Harvard Business School class, or what went down in the Conan versus Leno battle for late-night TV, or what Einstein thought about relativity, Vivid Thinking provides a way to clarify anything.

Through dozens of guided examples, Roam proves that anyone can apply this systematic approach, from leftbrain types who hate to draw to right-brainers who hate to write. This isn't just a book about improving communications, presentations, and ideation; it's about removing the blah-blah- blah from your life for good.

Play the Part: Master Body Signals to Connect and Communicate for Business Success
Play the Part
Master Body Signals to Connect and Communicate for Business Success
Paperback      ISBN: 0071835482

Learn the secrets of great communicators, professional speakers, and C-level executives

"Gina is a maestro of public speaking She coached me for my TED talk, and I am forever grateful to her for giving me the technical and emotional training I needed to take the stage."

The Vulgar Tongue: Green's History of Slang
The Vulgar Tongue
Green's History of Slang
Hardcover      ISBN: 0199398143

Once the language of thieves and beggars, slang is an ever present part of today's culture for people across the strata. It allows us to connect to others, to express otherwise guarded thoughts, and to convey humor in the everyday. But how did slang escape its stigma as the language of the streets and integrate itself so seamlessly with "standard English?"

The Vulgar Tongue tells the full story of English language slang, from its origins in early British beggar books to its spread in American and Australian culture in the eighteenth century. The aim is not to record the history of the over 125,000 English words that make up the lexis. Rather, the author focuses on the common, often profane themes that run through the word-list--crime, sex, bodily parts and functions, insults, and drink and drugs--and their scope and function throughout the various cultures and overlapping subcultures of English language history, from the sporting world to the university campus to ethnic communities. In tracing its development and trajectory throughout the English-speaking world, Jonathon Green offers an impassioned defence for its vitality, showing how slang has grown into a modern, versatile vocabulary that has nevertheless established its own role in contemporary English.

Drawing on thirty years' worth of research, The Vulgar Tongue is a celebration of the words and phrases of an overlooked aspect of human language and interaction.
The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance ┬Čupdated & Rev
The Carrot Principle
How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance ┬Čupdated & Rev
Hardcover      ISBN: 1439149178
Stick Management is out. Carrot management is in The Carrot Principle offers proven strategies to help recognize and motivate your valued employees.

Since its original publication in 2007, the New York Times bestseller The Carrot Principle has received rave reviews in The Wall Street Journal, Fortune, and The New York Times, and has helped a host of managers to energize their teams, and companies to dramatically boost their business results. The book was even adopted by the prestigious FranklinCovey International training and consulting group for its leadership training. This updated edition couldn't come at a better time, as the economic downturn requires us all to come up with creative and cost-effective ways to stimulate growth and productivity.

Revealing the groundbreaking results of one of the most in-depth management studies ever undertaken, The Carrot Principle shows definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition. With independent results from HealthStream Research, and analysis by bestselling leadership experts Adrian Gostick and Chester Elton, this breakthrough study of 200,000 people over ten years found dramatically greater business results when managers offered constructive praise and meaningful rewards in ways that powerfully motivated employees to excel. These managers lead with carrots, not sticks, and in doing so achieve higher:

-Productivity
-Engagement
-Retention

In a new chapter, Gostick and Elton report on the results of an extensive study, conducted by leading research authority Towers Perrin, that confirms the extraordinary effectiveness of the Carrot Principle approach all around the globe.

Drawing on case studies from leading companies including Disney, DHL, KPMG, and Pepsi Bottling Group, Gostick and Elton show how the key to recognition done right is combining it with four other core traits of effective leadership. Gostick and Elton walk readers through exactly how to use the simple but powerful methods they have discovered all great managers use to provide their employees with this effective recognition, which can be learned easily and will produce immediate results.

Great recognition can be done in a matter of moments--and it doesn't take budget-busting amounts of money. Following these simple steps will make you a high-performance leader and take your team to a new level of achievement.
Writing for a Good Cause: The Complete Guide to Crafting Proposals and Other Persuasive Pieces for Nonprof
Writing for a Good Cause
The Complete Guide to Crafting Proposals and Other Persuasive Pieces for Nonprof
Paperback      ISBN: 0684857405

Filled with tips and survival skills from writers and fund-raising officers at nonprofits of all sizes, Writing for a Good Cause is the first book to explain how to use words well to win your cause the money it needs. Whether you work for a storefront social action agency or a leading university, the authors' knowledgeable, practical advice will help you:

Write the perfect proposal--from the initial research and interviews to the final product

Draft, revise, and polish a "beguiling, exciting, can't-put-it-down and surely can't-turn-it-down" request for funds

Create case statements and other big money materials--also write, design, and print newsletters, and use the World Wide Web effectively

Survive last-minute proposals and other crises--with the Down-and-Dirty Proposal Kit

Writing for a Good Cause provides everything fund raisers, volunteers, staff writers, freelancers, and program directors need to know to win funds from individual, foundation, and corporate donors.