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How to Argue & Win Every Time: At Home, at Work, in Court, Everywhere, Everyday
How to Argue & Win Every Time
At Home, at Work, in Court, Everywhere, Everyday
Paperback      ISBN: 0312144776

The Laws of Arguing According to Gerry Spence

1. Everyone is capable of making the winning argument.
2. Winning is getting what we want, which also means helping "others" get what they want.
3. Learn that words are a weapon, and can be used hostilely in combat.
4. Know that there is always a "biological advantage" of delivering the TRUTH.
5. Assault is not argument.
6. Use fear as an ally in pubic speaking or in argument. Learn to convert its energy.
7. Let emotions show and don't discourage passion.
8. Don't be blinded by brilliance.
9. Learn to speak with the body. The body sometimes speaks more powerfully than words.
10. Know that the enemy is not the person with whom we are engaged in a failing argument, but the vision within ourselves.

The Silent Language
The Silent Language
Paperback      ISBN: 0385055498

In the everyday, but unspoken give-and-take of human relationships, the silent language plays a vitally important role. Here, a leading American anthropologist has analyzed the many qays in which people talk to one another without the use of words.

The pecking order in a chicken yard, the fierce competition in a school playground, every unwitting gesture and action--this is the vocabulary of the silent language. According to Dr. Hall, the concepts of space and time are tools with which all human beings may transmit messages. Space, for example, is the outgrowth of an animal's instinctive defense of his lair and is reflected in human society by the office worker's jealous defense of his desk, or the guarded, walled patio of a Latin-American home. Similarly, the concept of time, varying from Western precision to Easter vagueness, is revealed by the businessman who pointedly keeps a client waiting, or the South Pacific islander who murders his neighbor for an injustice suffered twenty years ago.

THE SILENT LANGUAGE shows how cultural factors influence the individual behind his back, wihtout his knowledge. --Erich Fromm
The Vulgar Tongue: Green's History of Slang
The Vulgar Tongue
Green's History of Slang
Hardcover      ISBN: 0199398143

Once the language of thieves and beggars, slang is an ever present part of today's culture for people across the strata. It allows us to connect to others, to express otherwise guarded thoughts, and to convey humor in the everyday. But how did slang escape its stigma as the language of the streets and integrate itself so seamlessly with "standard English?"

The Vulgar Tongue tells the full story of English language slang, from its origins in early British beggar books to its spread in American and Australian culture in the eighteenth century. The aim is not to record the history of the over 125,000 English words that make up the lexis. Rather, the author focuses on the common, often profane themes that run through the word-list--crime, sex, bodily parts and functions, insults, and drink and drugs--and their scope and function throughout the various cultures and overlapping subcultures of English language history, from the sporting world to the university campus to ethnic communities. In tracing its development and trajectory throughout the English-speaking world, Jonathon Green offers an impassioned defence for its vitality, showing how slang has grown into a modern, versatile vocabulary that has nevertheless established its own role in contemporary English.

Drawing on thirty years' worth of research, The Vulgar Tongue is a celebration of the words and phrases of an overlooked aspect of human language and interaction.
How to Win Friends and Influence People
How to Win Friends and Influence People
Paperback      ISBN: 0671027034

You can go after the job you want--and get it
You can take the job you have--and improve it
You can take any situation--and make it work for you

Dale Carnegie's rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you:

-Six ways to make people like you
-Twelve ways to win people to your way of thinking
-Nine ways to change people without arousing resentment

And much more Achieve your maximum potential--a must-read for the twenty-first century with more than 15 million copies sold
If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating
If I Understood You, Would I Have This Look on My Face?
My Adventures in the Art and Science of Relating and Communicating
Hardcover      ISBN: 0812989147
NEW YORK TIMES BESTSELLER - Award-winning actor Alan Alda tells the fascinating story of his quest to learn how to communicate better, and to teach others to do the same. With his trademark humor and candor, he explores how to develop empathy as the key factor.

"Invaluable."--Deborah Tannen, #1 New York Times bestselling author of You're the Only One I Can Tell and You Just Don't Understand

Alan Alda has been on a decades-long journey to discover new ways to help people communicate and relate to one another more effectively. If I Understood You, Would I Have This Look on My Face? is the warm, witty, and informative chronicle of how Alda found inspiration in everything from cutting-edge science to classic acting methods. His search began when he was host of PBS's Scientific American Frontiers, where he interviewed thousands of scientists and developed a knack for helping them communicate complex ideas in ways a wide audience could understand--and Alda wondered if those techniques held a clue to better communication for the rest of us.

In his wry and wise voice, Alda reflects on moments of miscommunication in his own life, when an absence of understanding resulted in problems both big and small. He guides us through his discoveries, showing how communication can be improved through learning to relate to the other person: listening with our eyes, looking for clues in another's face, using the power of a compelling story, avoiding jargon, and reading another person so well that you become "in sync" with them, and know what they are thinking and feeling--especially when you're talking about the hard stuff.

Drawing on improvisation training, theater, and storytelling techniques from a life of acting, and with insights from recent scientific studies, Alda describes ways we can build empathy, nurture our innate mind-reading abilities, and improve the way we relate and talk with others. Exploring empathy-boosting games and exercises, If I Understood You is a funny, thought-provoking guide that can be used by all of us, in every aspect of our lives--with our friends, lovers, and families, with our doctors, in business settings, and beyond.

"Alda uses his trademark humor and a well-honed ability to get to the point, to help us all learn how to leverage the better communicator inside each of us."--Forbes

"Alda, with his laudable curiosity, has learned something you and I can use right now."--Charlie Rose
The Medium Is the Massage
The Medium Is the Massage
Paperback      ISBN: 0671689975
The Corporate Lattice: Achieving High Performance in the Changing World of Work
The Corporate Lattice
Achieving High Performance in the Changing World of Work
Hardcover      ISBN: 1422155161

The corporate ladder has been the prevailing model for how companies manage their work and their people since the beginning of the industrial revolution a century ago. The ladder represents an inflexible view in which prestige, rewards, access to information, influence, power, etc. are tied to the rung one occupies. The problem is, the authors argue, we no longer live in the industrial age.

The pace of change is faster. Work is increasingly virtual, collaborative, and dispersed. Organizations are flatter. Companies are much easier to see into. Careers zig and zag. Work is done wherever, whenever. And information flows in all directions. The result? The ladder model -- along with the outdated norms and expectations that defined it -- is collapsing.

In their best-selling book, The Corporate Lattice: Achieving High Performance in the Changing World of Work, author Cathy Benko and co-author Molly Anderson define the emerging Corporate LatticeTM model and argue convincingly that a lattice is better suited for today's global business environment. They describe the shift across three dimensions:

--How careers are built: From straight up to zigzag. Rather than a series of linear career paths, lattice organizations offer customized options for growth and development. Lattice ways to build careers attract and engage the best talent and create versatile employees well suited to respond to change.

--How work gets done: From where you go to what you do. Rather than expecting people to sit at their desks clocking face time from 9 to 5, lattice organizations offer options for when, where, and how people do their work. Lattice ways to work increase productivity and retention while increasing strategic flexibility in business operations.

--How participation is fostered: From top-down to all-in. Instead of directed, top-down communications, lattice organizations nurture transparent cultures, providing multiple ways for people to share ideas, learn, and team. Lattice ways to participate tap the power of an inclusive workplace to drive innovation, growth, and agility.

Offering much more than theory, the authors illustrate the lattice model using rich, in-depth case studies of exemplars including Cisco, Deloitte LLP, and Thomson Reuters. They also explore the changing role each individual plays in directing his or her own lattice journey.
Think Like a Lawyer Don't ACT Like One
Think Like a Lawyer Don't ACT Like One
Paperback      ISBN: 9063693079

Think like a lawyer Don't Act Like One provides strategies to solve conflicts. Co-developed by Harvard University, many laywers, three bonobo's, two kissing boxers, a cowboy, Mikael Gorbatsjov, Sun Tze en John Rambo.

Think Like a Lawyer Don't Act Like One can be used when dealing with grumpy police officers, angry neighbours, unwilling debtors, failing clients, nasty lawyers and other conflict seekers. Each strategy is thoroughly tested and can be used at the kitchen table, on the street and in the boardroom.

All 75 rules are illustrated in a funny way. This is a complete and tested ready to use guide to prevent and solve conflicts.
A Word a Day: A Romp Through Some of the Most Unusual and Intriguing Words in English
A Word a Day
A Romp Through Some of the Most Unusual and Intriguing Words in English
Paperback      ISBN: 0471230324

Anu Garg's many readers await their A Word A Day rations hungrily. Now at last here's a feast for them and other verbivores. Eat up
-Barbara Wallraff
Senior Editor at The Atlantic Monthly and author of Word Court

Praise for A Word a Day

""AWADies will be familiar with Anu Garg's refreshing approach to words: words are fun and they have fascinating histories. The people who use them have curious stories to tell too, and this collection incorporates some of the correspondence received by the editors at the AWAD site, from advice on how to outsmart your opponent in a duel (or even a truel) to a cluster of your favorite mondegreens.""
-John Simpson, Chief Editor, Oxford English Dictionary

""A banquet of words Feast and be nourished ""
-Richard Lederer, author of The Miracle of Language

Written by the founder of the wildly popular A Word A Day Web site (www.wordsmith.org), this collection of unusual, obscure, and exotic English words will delight writers, scholars, crossword puzzlers, and word buffs of every ilk. The words are grouped in intriguing categories that range from ""Portmanteaux"" to ""Words That Make the Spell-Checker Ineffective."" each entry includes a concise definition, etymology, and usage example-and many feature fascinating and hilarious commentaries by A Word A Day subscribers and the authors.
Reclaiming Conversation: The Power of Talk in a Digital Age
Reclaiming Conversation
The Power of Talk in a Digital Age
Paperback      ISBN: 0143109790

Renowned media scholar Sherry Turkle investigates how a flight from conversation undermines our relationships, creativity, and productivity--and why reclaiming face-to-face conversation can help us regain lost ground.

We live in a technological universe in which we are always communicating. And yet we have sacrificed conversation for mere connection.

Preeminent author and researcher Sherry Turkle has been studying digital culture for over thirty years. Long an enthusiast for its possibilities, here she investigates a troubling consequence: at work, at home, in politics, and in love, we find ways around conversation, tempted by the possibilities of a text or an email in which we don't have to look, listen, or reveal ourselves.

We develop a taste for what mere connection offers. The dinner table falls silent as children compete with phones for their parents' attention. Friends learn strategies to keep conversations going when only a few people are looking up from their phones. At work, we retreat to our screens although it is conversation at the water cooler that increases not only productivity but commitment to work. Online, we only want to share opinions that our followers will agree with - a politics that shies away from the real conflicts and solutions of the public square.

The case for conversation begins with the necessary conversations of solitude and self-reflection. They are endangered: these days, always connected, we see loneliness as a problem that technology should solve. Afraid of being alone, we rely on other people to give us a sense of ourselves, and our capacity for empathy and relationship suffers. We see the costs of the flight from conversation everywhere: conversation is the cornerstone for democracy and in business it is good for the bottom line. In the private sphere, it builds empathy, friendship, love, learning, and productivity.

But there is good news: we are resilient. Conversation cures.

Based on five years of research and interviews in homes, schools, and the workplace, Turkle argues that we have come to a better understanding of where our technology can and cannot take us and that the time is right to reclaim conversation. The most human--and humanizing--thing that we do.

The virtues of person-to-person conversation are timeless, and our most basic technology, talk, responds to our modern challenges. We have everything we need to start, we have each other.