Business Writing
Featured Items
The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance
The Carrot Principle
How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance
Hardcover      ISBN: 1439149178
Since its original publication in 2007, the New York Times bestseller The Carrot Principle has received rave reviews in The Wall Street Journal, Fortune, and The New York Times, and has helped a host of managers to energize their teams, and companies to dramatically boost their business results. The book was even adopted by the prestigious FranklinCovey International training and consulting group for its leadership training. This updated edition couldn't come at a better time, as the economic downturn requires us all to come up with creative and cost-effective ways to stimulate growth and productivity. Revealing the groundbreaking results of one of the most in-depth management studies ever undertaken, The Carrot Principle shows definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition. With independent results from HealthStream Research, and analysis by bestselling leadership experts Adrian Gostick and Chester Elton, this breakthrough study of 200,000 people over ten years found dramatically greater business results when managers offered constructive praise and meaningful rewards in ways that powerfully motivated employees to excel. These managers lead with carrots, not sticks, and in doing so achieve higher: > - Productivity > > - Engagement > > - Retention In a new chapter, Gostick and Elton report on the results of an extensive study, conducted by leading research authority Towers Perrin, that confirms the extraordinary effectiveness of the Carrot Principle approach all around the globe. Drawing on case studies from leading companies including Disney, DHL, KPMG, and Pepsi Bottling Group, Gostick and Elton show how the key to recognition done right is combining it with four other core traits of effective leadership. Gostick and Elton walk readers through exactly how to use the simple but powerful methods they have discovered all great managers use to provide their employees with this effective recognition, which can be learned easily and will produce immediate results. Great recognition can be done in a matter of moments -- and it doesn't take budget-busting amounts of money. Following these simple steps will make you a high-performance leader and take your team to a new level of achievement.
Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations
How to Discuss What Matters Most
Paperback      ISBN: 0143118447
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: • Decipher the underlying structure of every difficult conversation • Start a conversation without defensiveness • Listen for the meaning of what is not said • Stay balanced in the face of attacks and accusations • Move from emotion to productive problem solving
The Serious Business of Small Talk: Becoming Fluent, Comfortable, and Charming
The Serious Business of Small Talk
Becoming Fluent, Comfortable, and Charming
Paperback      ISBN: 1523094052
For a lucky few, light conversation at parties and social events is a breeze. For the rest of us, there is Carol Fleming (bestselling author of It's the Way You Say It), who breaks even the shortest bit of small talk into an understandable process that anyone can master. Much of your personal success hinges on the effectiveness of your personal communication skills. Whether or not new doors are opened to you may depend on how well you can meet one of life's most frustrating social challenges--starting and developing conversations with strangers, aka "small talk." Small talk is usually considered to be a light, pleasant, and safe verbal exchange, which allows people the time and association to get a sense of each other. It consists of introductions, exchange of personal information and interests when meeting new people and searching for a topic of mutual interest. According to Carol Fleming, conversationalist-extraordinaire, the business of small talk means: * Bringing people together * Facilitating understanding * Finding friendships, building trust and maintaining relationships * Developing your business * Exposing you to different points of view This book teaches you the concrete skills of social behavior, and promises to increase your understanding of what small talk is and what it does, while revealing the rituals and strategies for developing conversation. You may not think you have the "gift of gab," but Carol Fleming will convince you that you can master the fine art of small talk in all your business and social encounters.
Public Opinion
Public Opinion
Paperback      ISBN: 0684833271
How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships
How to Talk to Anyone
92 Little Tricks for Big Success in Relationships
2nd Edition    Paperback      ISBN: 007141858x
"You'll not only break the ice, you'll melt it away with your new skills." -- Larry King "The lost art of verbal communication may be revitalized by Leil Lowndes." -- Harvey McKay, author of “How to Swim with the Sharks Without Being Eaten Alive” What is that magic quality makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?" What it boils down to is a more skillful way of dealing with people. The author has spent her career teaching people how to communicate for success. In her book How to Talk to Anyone (Contemporary Books, October 2003) Lowndes offers 92 easy and effective sure-fire success techniques-- she takes the reader from first meeting all the way up to sophisticated techniques used by the big winners in life. In this information-packed book you’ll find: - 9 ways to make a dynamite first impression - 14 ways to master small talk, "big talk," and body language - 14 ways to walk and talk like a VIP or celebrity - 6 ways to sound like an insider in any crowd - 7 ways to establish deep subliminal rapport with anyone - 9 ways to feed someone's ego (and know when NOT to!) - 11 ways to make your phone a powerful communications tool - 15 ways to work a party like a politician works a room - 7 ways to talk with tigers and not get eaten alive In her trademark entertaining and straight-shooting style, Leil gives the techniques catchy names so you'll remember them when you really need them, including: "Rubberneck the Room," "Be a Copyclass," "Come Hither Hands," “Bare Their Hot Button,” “The Great Scorecard in the Sky," and "Play the Tombstone Game,” for big success in your social life, romance, and business. How to Talk to Anyone, which is an update of her popular book, Talking the Winner's Way (see the 5-star reviews of the latter)is based on solid research about techniques that work! By the way, don't confuse How to Talk to Anyone with one of Leil's previous books, How to Talk to Anybody About Anything. This one is completely different!
Fast Track Networking: Turning Conversations into Contacts
Fast Track Networking
Turning Conversations into Contacts
1st Edition    Paperback      ISBN: 1601631219
"Lucy Rosen is one of the Most Effective Networking Professionals in the Corporate World. I Highly Recommend that [Everyone] Read this Book!"---Alison Berke Morano, Chairwoman, Florida Democratic Party Chairs Association "Lucy's Unique Approach to Networking, and her Easy-to-Implement Plan to Step up Networking efforts, is Exactly what Today's Professionals Need to be Doing in Today's Competitive Business Environment."---Donna Drake, Producer and Host, "Live it Up!" Whether you are looking to secure a new deal---or land a new job-Fast Track Networking gives you the tools you'll need to put the power of networking to work for you. You'll be amazed at the opportunities that will unfold once you begin to network correctly...and unconditionally.
Envisioning Information
Envisioning Information
Hardcover      ISBN: 0961392118
The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
The Presentation Secrets of Steve Jobs
How to Be Insanely Great in Front of Any Audience
1st Edition    Hardcover      ISBN: 0071636080
Expanding on his popular online article, a columnist breaks down the ten elements and principles used in presentations by the cofounder of Apple and Pixar and explains how to use them to add dazzle to any presentation or seminar.
Say What You Mean!: A Troubleshooter's Guide to English Style and Usage
Say What You Mean!
A Troubleshooter's Guide to English Style and Usage
Hardcover      ISBN: 1567922635
Say What You Mean! lays down the laws for writing simple, effective, and unambiguous sentences, the kind that deliver the facts, influence opinion, and make things work throughout the English-speaking world - and that you and every other American grown-up must know how to write if you want to be understood by others. Since it was published in England in 2001, Say What You Mean! has become a must-read among journalists, writers, educators, and language-mavens - everyone who needs to know the difference between lesser and fewer, disinterested and uninterested, and hire, rent, and charter.
The Nonverbal Advantage: Secrets and Science of Body Language at Work
The Nonverbal Advantage
Secrets and Science of Body Language at Work
Paperback      ISBN: 1576754928
The workplace is a "blink" worldstudies show we form opinions of one another within 7 seconds of meeting, and that 93% of the message people receive from us has nothing to do with what we actually say. So good nonverbal communication skills are a huge professional advantage. Carol Kinsey Goman combines the latest research and her 25 years of practical experience as a consultant, coach and therapist to offer a fun and practical guide to understanding what we and the people we work with are saying without speaking, Goman writes in an informal, conversational tone, illustrating her points with cartoons, photos and anecdotes, and she includes dozens of simple and enlightening exercises readers can practice to gain control over the message their body is sending. The Nonverbal Advantage will help readers communicate far more effectively, understand those around them more completely, and project a more accurate picture of who they really are to their colleagues, clients and partners.