Business Self Help
The Business of Memory
The Art of Remembering in an Age of Forgetting
Paperback ISBN: 155597287x
Collects essays exploring recovered memories, amnesia, and political and cultural forgetfulness by such authors as Richard Bausch, Lydia Davis, Patricial Hampl, James A. McPherson, and Sylvia Watanabe
Lessons in Excellence from Charlie Trotter
Hardcover ISBN: 0898159083
A chef whose restaurant has been named best in the world shares his observations on how to exceed customer expectations, provide employees with motivation and leadership, and develop a successful marketing plan
What Your Boss Doesn't Tell You Until It's Too Late
How to Correct Behavior That Is Holding You Back
Paperback ISBN: 0684811464
A practical plan for minimizing and modifying personal behavior patterns that inhibit career success outlines specific steps for finding out how others see you and recasting negative perceptions. Original. 25,000 first printing.
The Corporate Athlete
How to Achieve Maximal Performance in Business and Life
Hardcover ISBN: 0471353698
A noted business consultant describes how to sharpen one's competitive edge in the continually changing world of modern business, drawing on scientific research and real-life anecdotes to present a step-by-step program that integrates mental, physical, emotional, and spiritual interval training. 50,000 first printing.
The Trusted Advisor
Paperback ISBN: 0743212347
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.
Clients for Life
Evolving from an Expert for Hire to an Extraordinary Adviser
Paperback ISBN: 0684870304
An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor -- an irreplaceable resource -- from the expert for hire -- a tradable commodity. - Experts are specialists; advisors become deep generalists who have broad perspective. - Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachment. - Experts have professional credibility; advisors develop deep personal trust. - Experts analyze; advisors synthesize and bring big-picture thinking to the table. - Experts supply expertise and information; advisors are educators who provide insight and wisdom. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
The 8th Habit
From Effectiveness to Greatness
Hardcover ISBN: 0684846659
A leading management consultant and author of The 7 Habits of Highly Effective People draws on his seven organizational rules for improving effectiveness to present an eighth principle, voice, that is based on the right balance of talent, need, conscience, and passion and that can profoundly transform the world around us. 350,000 first printing.