Business Self Help
Featured Items
True Professionalism: The Courage to Care About Your People, Your Clients, and Your Career
True Professionalism
The Courage to Care About Your People, Your Clients, and Your Career
Hardcover      ISBN: 0684834669

A consultant challenges professionals to closely examine the meaning of their work and to reach beyond their grasp, and advises professional institutions that they should invest in skill building.

The Hungry Spirit: Purpose in the Modern World
The Hungry Spirit
Purpose in the Modern World
Paperback      ISBN: 0767901886

From one of the world's most respected business and social philosophers, a groundbreaking book that challenges us to question our reliance on traditional definitions of "success" and inspires us to find meaning and fulfillment in our professional, personal and spiritual lives.

Many of us, Charles Handy asserts, are confused and frustrated by the fast-paced, prosperous world we have created for ourselves. We are puzzled by the consequences of capitalism, whose material benefits and comforts we enjoy every day, but which also divides rich from poor, consumes so much of our energies, and does not always lead to a more contented life. In a world that is super-efficient, highly productive, and too often soulless, how do we quench our spiritual "hunger"?

In The Hungry Spirit, one of the most visionary business thinkers of our age offers a powerful argument for reexamining the role of work in our lives and discovering what we are truly meant to do and to be. Calling on individuals and organizations to find purpose in the journey we take rather than focusing on money and profits, which are simply the means to keep us going, Handy shows how we can all better ourselves and our companies while also contributing to a decent society.

As an oil executive, world-renowned economist, consultant, and professor at the London Business School, Handy himself was once no stranger to the trappings and fortunes of capitalism. But several years ago, Handy realized that he, like many of us, had placed too much significance on job titles and career success to the exclusion of his family, friends, and, especially, the fulfillment of his need to become a complete person, not just a worker slaving away in corporate machinery. He set about looking for what he calls his "white stone"--a symbol of the higher self that represents our true destiny, what you can become when you don't let titles and money and societal pressures get in the way.

Just as Handy urges all of us to seek our "white stone" and take greater responsibility for shaping our lives, he also entreats companies and organizations to push themselves to new heights by sticking to a clear-cut purpose. Companies, like individuals, can only grow if they embrace risk and break rules and attract people looking to turn dreams and new ideas into businesses that consumers and investors are excited about. Rather than trying to rally coworkers around a quarterly profit goal, companies must treat employees as citizens, as well as behaving as corporate citizens within the wider community. Handy calls for corporations to take a greater role in upholding the moral structure of society and to use their power to distribute knowledge and wealth to those who need the opportunity to develop--which will one day benefit us all.

A rare combination of engaging storytelling, philosophical exploration, and down-to-earth wisdom, The Hungry Spirit offers readers a powerful tonic for the profit-driven lives we've prescribed for ourselves and an inspiring message of hope.
Discovering the Soul of Service
Discovering the Soul of Service
Hardcover      ISBN: 0684845113

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.

In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.

From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company.

Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
Financial Success: Harnessing the Power of Creative Thought
Financial Success
Harnessing the Power of Creative Thought
Paperback      ISBN: 0892813040

This intriguing book shows how freedom from both economic and emotional insecurity can be achieved in practical, creative, and noncompetitive ways. The approach outlined in this book enables us to find our proper place in the cosmic scheme and to create for ourselves a harmonious environment in which to grow in wealth, wisdom, and happiness.

What Your Boss Doesn't Tell You Until It's Too Late: How to Correct Behavior That Is Holding You Back
What Your Boss Doesn't Tell You Until It's Too Late
How to Correct Behavior That Is Holding You Back
Paperback      ISBN: 0684811464

A plan for minimizing and modifying personal behavior patterns that inhibit career success outlines specific steps for finding out how others see you and recasting negative perceptions

Thinking Strategically
Thinking Strategically
Paperback      ISBN: 0393310353

A major bestseller in Japan, Financial Times Top Ten book of the year, Book-of-the-Month Club bestseller, and required reading at the best business schools, Thinking Strategically is a crash course in outmaneuvering any rival. This entertaining guide builds on scores of case studies taken from business, sports, the movies, politics, and gambling. It outlines the basics of good strategy making and then shows how you can apply them in any area of your life.

Lessons in Excellence from Charlie Trotter
Lessons in Excellence from Charlie Trotter
Hardcover      ISBN: 0898159083
An insider's look into the award-winning restaurant of internationally acclaimed chef Charlie Trotter, with techniques and strategies to create top-tier service, food, and atmosphere.

Charlie Trotter's Chicago restaurant is not only one of the premier eating experiences in America, it serves also as the model of a thriving business whose cutting-edge approach to management is setting new standards for quality, efficiency, and profitability. In fact, people in just about any field can learn from Charlie's methods. For this breakthrough business guide, journalist Paul Clarke conducted in-depth interviews with Charlie and his associates, distilling invaluable lessons for entrepreneurs and hospitality professionals who are committed to creating highly respected and innovative businesses. Anyone who wants to improve their business will be sure to learn something new from this Midwestern dynamo.
Creating the Work You Love: Courage, Commitment, and Career
Creating the Work You Love
Courage, Commitment, and Career
Paperback      ISBN: 0892815426

In this unique and provocative look at work, career counselor Rick Jarow argues for a return to the concept of vocation--finding a "calling" instead of a job.

Traditional career guides inventory the individual skills, talents, and abilities that correlate to specific existing jobs. Creating the Work You Love presents a unique alternative approach, using self-reflective exercises based on the seven chakras, to help you determine the elements you need to create a life filled with meaning and purpose.

Jarow believes that it is possible to live and act from the most authentic part of oursleves, and to express our strongest values, energies, and talents through our work in the world. Concentrating on the attributes associated with each of the body's energy centers, or chakras, Dr. Jarow helps us form a bridge between our personal priorities and the external activities of the work world. Once this bridge is established, strategies are developed to find a career that nourishes all aspects of our lives.
Starting and Running a Nonprofit Organization
Starting and Running a Nonprofit Organization
Paperback      ISBN: 0816627770

Starting and Running a Nonprofit Organization is a book for people who are forming new small nonprofits; thinking about converting an informal, grassroots group into tax-exempt status; reorganizing an existing agency; or currently managing a nonprofit. It provides practical and basic how-to information on legal, tax, organizational, and other issues particular to nonprofits.

This one-of-a-kind resource has been a valuable guide to nonprofit management for decades. While much of the information originated in an earlier era of nonprofit formation, it remains highly useful for gaining an overview and creating an action plan for people entering this realm of organizational management. Its compact format provides information in an easy-to-understand style. The book describes, step-by-step, the typical phases of creating and operating a new nonprofit, including incorporation, establishing a board of directors, writing bylaws, obtaining tax-exempt status, creating a strategic plan, budgeting and grant seeking, understanding accounting principles, managing human resources, and creating a community relations plan.

The Center for Nonprofit Management is a department of the Graduate School of Business at the University of St. Thomas in Minneapolis and St. Paul. It provides training and guidance in all aspects of the nonprofit sector to existing organizations as well as individuals or groups who are seeking help in starting a nonprofit.

Don't Fire Them, Fire Them Up: Motivate Yourself and Your Team
Don't Fire Them, Fire Them Up
Motivate Yourself and Your Team
Paperback      ISBN: 0684800500
Don't Fire Them, Fire Them Up is a real-world story of winning in business by motivating employees in the most positive way possible--nurturing them, showing that you value their accomplishments, and giving them the skills and the responsibility to become winners.

Frank Pacetta, the hard-working man who engineered the drastic performance turnarounds of Xerox's Cleveland and Columbos sales staffs, gives the reader the same techniques he uses to build a winning business team:

* How to develop trust and create loyalty
* How to generate enthusiasm and excitement
* How to establish feedback and accountability
* How to rebuild an organization, and then lead and energize it
* How to put the organization on top and keep it there year after year

This book is check-full of practical, proven tips on leadership and management, everything from motivation to communication to all the nuts and bolts of selling successfully. And Pacetta has included his Top Ten Tips (and created Ten More Top Tips), which were featured in The Wall Street Journal and which have been copied and posted on office bulletin boards across the country.