Business Self Help
Starting and Running a Nonprofit Organization
Paperback ISBN: 0816627770
Containing handy checklists, worksheets, and lists of resources, a standard handbook describes, step-by-step, all of the phases of creating and operating a new nonprofit agency, including obtaining tax-exempt status and creating a strategic plan. Original. UP.
Who Moved My Cheese?
An Amazing Way to Deal With Change in Your Work and in Your Life
Hardcover ISBN: 0399144463
Relates a highly meaningful parable intended to help one deal with change quickly and prevail, offering readers a simple way to progress in their work and lives
Now, Discover Your Strengths
Hardcover ISBN: 0743201140
Outlines a program developed by Gallup experts and based on a study of more than two million people to help readers discover their distinct talents and strengths and how they can be translated into personal and career successes. 100,000 first printing.
Getting Past No
Negotiating Your Way from Confrontation to Cooperation
Paperback ISBN: 0553371312
A guide to successful negotiation shows readers how to stay cool under pressure, stand up for themselves without provoking opposition, deal with underhanded tactics, find mutually agreeable options, and more, in a new edition of the classic guide, updated with an all-new introduction. Reissue.
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Hardcover ISBN: 188516730x
Proving that loyal customers are better than satisfied ones--since the latter will shop anywhere--a sales staff trainer shows readers how to produce customer loyalty through a fresh approach to customer service and how to turn customers into salespeople. Tour. IP.
Clients for Life
Evolving from an Expert for Hire to an Extraordinary Adviser
Paperback ISBN: 0684870304
An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor -- an irreplaceable resource -- from the expert for hire -- a tradable commodity. - Experts are specialists; advisors become deep generalists who have broad perspective. - Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachment. - Experts have professional credibility; advisors develop deep personal trust. - Experts analyze; advisors synthesize and bring big-picture thinking to the table. - Experts supply expertise and information; advisors are educators who provide insight and wisdom. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
The 12 Bad Habits That Hold Good People Back
Overcoming the Behavior Patterns That Keep You from Getting Ahead
Paperback ISBN: 0385498500
The directors of career development at Harvard Business School identify twelve behavior patterns that can prevent individuals from achieving success and explain how to overcome these detrimental habits that limit career advancement. By the authors of Discovering Your Career in Business. Originally published as Maximum Success. Reprint.