Business Self Help
Featured Items
Den of Thieves
Den of Thieves
Paperback      ISBN: 067179227x

A #1 bestseller from coast to coast, Den of Thieves tells the full story of the insider-trading scandal that nearly destroyed Wall Street, the men who pulled it off, and the chase that finally brought them to justice.

Pulitzer Prize-winner Jame
What Your Boss Doesn't Tell You Until It's Too Late: How to Correct Behavior That Is Holding You Back
What Your Boss Doesn't Tell You Until It's Too Late
How to Correct Behavior That Is Holding You Back
Paperback      ISBN: 0684811464

A plan for minimizing and modifying personal behavior patterns that inhibit career success outlines specific steps for finding out how others see you and recasting negative perceptions

Co-Opetition
Co-Opetition
1st Edition    Paperback      ISBN: 0385479506

Now available in paperback, with an all new Reader's guide, The New York Times and Business Week bestseller Co-opetition revolutionized the game of business. With over 40,000 copies sold and now in its 9th printing, Co-opetition is a business strategy that goes beyond the old rules of competition and cooperation to combine the advantages of both. Co-opetition is a pioneering, high profit means of leveraging business relationships.


Intel, Nintendo, American Express, NutraSweet, American Airlines, and dozens of other companies have been using the strategies of co-opetition to change the game of business to their benefit. Formulating strategies based on game theory, authors Brandenburger and Nalebuff created a book that's insightful and instructive for managers eager to move their companies into a new mind set.
The Hungry Spirit
The Hungry Spirit
Paperback      ISBN: 0767901886

From one of the world's most respected business and social philosophers, a groundbreaking book that challenges us to question our reliance on traditional definitions of "success" and inspires us to find meaning and fulfillment in our professional, personal and spiritual lives.

Many of us, Charles Handy asserts, are confused and frustrated by the fast-paced, prosperous world we have created for ourselves. We are puzzled by the consequences of capitalism, whose material benefits and comforts we enjoy every day, but which also divides rich from poor, consumes so much of our energies, and does not always lead to a more contented life. In a world that is super-efficient, highly productive, and too often soulless, how do we quench our spiritual "hunger"?

In The Hungry Spirit, one of the most visionary business thinkers of our age offers a powerful argument for reexamining the role of work in our lives and discovering what we are truly meant to do and to be. Calling on individuals and organizations to find purpose in the journey we take rather than focusing on money and profits, which are simply the means to keep us going, Handy shows how we can all better ourselves and our companies while also contributing to a decent society.

As an oil executive, world-renowned economist, consultant, and professor at the London Business School, Handy himself was once no stranger to the trappings and fortunes of capitalism. But several years ago, Handy realized that he, like many of us, had placed too much significance on job titles and career success to the exclusion of his family, friends, and, especially, the fulfillment of his need to become a complete person, not just a worker slaving away in corporate machinery. He set about looking for what he calls his "white stone"--a symbol of the higher self that represents our true destiny, what you can become when you don't let titles and money and societal pressures get in the way.

Just as Handy urges all of us to seek our "white stone" and take greater responsibility for shaping our lives, he also entreats companies and organizations to push themselves to new heights by sticking to a clear-cut purpose. Companies, like individuals, can only grow if they embrace risk and break rules and attract people looking to turn dreams and new ideas into businesses that consumers and investors are excited about. Rather than trying to rally coworkers around a quarterly profit goal, companies must treat employees as citizens, as well as behaving as corporate citizens within the wider community. Handy calls for corporations to take a greater role in upholding the moral structure of society and to use their power to distribute knowledge and wealth to those who need the opportunity to develop--which will one day benefit us all.

A rare combination of engaging storytelling, philosophical exploration, and down-to-earth wisdom, The Hungry Spirit offers readers a powerful tonic for the profit-driven lives we've prescribed for ourselves and an inspiring message of hope.
Emotional Intelligence at Work
Emotional Intelligence at Work
Paperback      ISBN: 0787951986

Access an Untapped Source of Success
At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical
--Rita McGlone, assistant director of executive education, The Wharton School of Business
Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.

Discovering the Soul of Service
Discovering the Soul of Service
Hardcover      ISBN: 0684845113

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.

In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.

From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company.

Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
The E Myth Revisited
The E Myth Revisited
Paperback      ISBN: 0887307280

E-Myth \ 'e-, 'mith\ n 1: the entrepreneurial myth: the myth that most people who start small businesses are entrepreneurs 2: the fatal assumption that an individual who understands the technical work of a business can successfully run a business that does that technical work

Voted #1 business book by Inc. 500 CEOs.

An instant classic, this revised and updated edition of the phenomenal bestseller dispels the myths about starting your own business. Small business consultant and author Michael E. Gerber, with sharp insight gained from years of experience, points out how common assumptions, expectations, and even technical expertise can get in the way of running a successful business.

Gerber walks you through the steps in the life of a business--from entrepreneurial infancy through adolescent growing pains to the mature entrepreneurial perspective: the guiding light of all businesses that succeed--and shows how to apply the lessons of franchising to any business, whether or not it is a franchise. Most importantly, Gerber draws the vital, often overlooked distinction between working on your business and working in your business.

The E-Myth Revisited will help you grow your business in a productive, assured way.

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Hardcover      ISBN: 188516730x

Windows.NET is the latest version of Microsoft's flagship network operating system. Exam 70-278, Managing a Microsoft Window's.NET Network Environment, is a required networking operating systems exams for the MCSA certification, and can be applied as an elective for the MCSE certification. This exam does not replace the Windows 2000 version (70-217), as Microsoft has decided to allow both the Windows 2000 and Window .NET Server tracks of the MCSA and MCSE programs to run concurrently. This study guide for individuals preparing for the Managing a Microsft Windows .NET Network Environment exam is accompanied by a CD which contains hundreds of sample exam questions, electronic flashcards for PC, Pocket PCs and Palm handhelds, along with the entire book on PDF.

The Addictive Organization: Why We Overwork, Cover Up, Pick Up the Pieces, Please the Boss, and Perpetuate S
The Addictive Organization
Why We Overwork, Cover Up, Pick Up the Pieces, Please the Boss, and Perpetuate S
Paperback      ISBN: 0062548743

Schaef and Fassel show how managers, workers, and organization members exhibit the classic symptoms of addiction: denying and avoiding problems, assuming that there is no other way of acting, and manipulating events to maintain the status quo.

Positioning: The Battle for Your Mind
Positioning
The Battle for Your Mind
Paperback      ISBN: 0071373586

The first book to deal with the problems of communicating to a skeptical, media-blitzed public, Positioning describes a revolutionary approach to creating a "position" in a prospective customer's mind-one that reflects a company's own strengths and weaknesses as well as those of its competitors. Writing in their trademark witty, fast-paced style, advertising gurus Ries and Trout explain how to:

  • Make and position an industry leader so that its name and message wheedles its way into the collective subconscious of your market-and stays there
  • Position a follower so that it can occupy a niche not claimed by the leader
  • Avoid letting a second product ride on the coattails of an established one.

Positioning also shows you how to:

  • Use leading ad agency techniques to capture the biggest market share and become a household name
  • Build your strategy around your competition's weaknesses
  • Reposition a strong competitor and create a weak spot
  • Use your present position to its best advantage
  • Choose the best name for your product
  • Determine when-and why-less is more
  • Analyze recent trends that affect your positioning.

Ries and Trout provide many valuable case histories and penetrating analyses of some of the most phenomenal successes and failures in advertising history. Revised to reflect significant developments in the five years since its original publication, Positioning is required reading for anyone in business today.