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Monday Morning Leadership: 8 Mentoring Sessions You Can't Afford to Miss
Monday Morning Leadership
8 Mentoring Sessions You Can't Afford to Miss
Paperback      ISBN: 0971942439
The Reengineering Revolution
The Reengineering Revolution
1st Edition    Paperback      ISBN: 0887307361
Reengineering the Corporation &nbsphas swept through corporate America with a force unprecedented in recent years. Hailed by Business Week &nbsp as the best-written, most well-reasoned business book for the managerial masses since In Search of Excellence, the book has appeared on virtually every bestseller list, including a six-month run on The New York Times list. Reengineering has become a part of everyone's business vocabulary. It is undoubtedly the business concept of the nineties.

In The Reengineering Revolution, Michael Hammer and Steven Stanton build on this foundation to share with readers their experiences in successfully implementing reengineering in companies around the world. In an easy-reading, anecdotal style, the book offers behind-the-scenes stories of reengineering successes and failures; practical techniques for key aspects of reengineering, from breaking long standing assumptions to managing change; and insights into the new ways of thinking that reengineering requires.

Just as Reengineering the Corporation shot to the top of the bestseller charts, so has The Reengineering Revolution. It is the practical guide for which business people have been waiting to help them achieve the dramatic improvements -- in speed, productivity, quality, service and profits -- that reengineering promises.

Leadership Is an Art
Leadership Is an Art
Paperback      ISBN: 0440503248

Explores leadership as an art that must be felt, experienced, and created and discusses how to apply leadership abilities and a sense of integrity to business management situations

As I See It: The Autobiography of J. Paul Getty
As I See It
The Autobiography of J. Paul Getty
Paperback      ISBN: 0892367008

While writing his autobiography, Jean Paul Getty - then perhaps the world's richest man - hoped it would be the final verdict on himself, on his many friends and associates, and on his times. Regrettably, it proved to be so: Getty died in 1976 as As I See It was going to press.

The Fifth Discipline Fieldbook
The Fifth Discipline Fieldbook
Paperback      ISBN: 0385472560

Senge's best-selling The Fifth Discipline led Business Week to dub him the "new guru" of the corporate world; here he offers executives a step-by-step guide to building "learning organizations" of their own.

What Your Boss Doesn't Tell You Until It's Too Late: How to Correct Behavior That Is Holding You Back
What Your Boss Doesn't Tell You Until It's Too Late
How to Correct Behavior That Is Holding You Back
Paperback      ISBN: 0684811464

A plan for minimizing and modifying personal behavior patterns that inhibit career success outlines specific steps for finding out how others see you and recasting negative perceptions

Swoosh: Unauthorized Story of Nike and the Men Who Played There, the
Swoosh
Unauthorized Story of Nike and the Men Who Played There, the
Paperback      ISBN: 0887306225

The unauthorized national-bestselling sensation revealing the absorbing story of the rise, fall, and recovery of Nike, by a former employee and a Los Angeles Times reporter.

Flawless Consulting: A Guide to Getting Your Expertise Used
Flawless Consulting
A Guide to Getting Your Expertise Used
Hardcover      ISBN: 0787948039

The second edition of the "consultant's bible" is here

For over fifteen years, consultants--both internal and external--have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context--and who doesn't?--will use the lessons taught in this book for years to come

"Who would have thought the 'consultant's bible' could be improved upon? Count on Peter Block--the consulting profession's very own revolutionary--to push us to confront and struggle with the paradoxes inherent in our work."
--Candace Thompson, organization development consultant, First Chicago NBD--A Bank One Company

"Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person."
--Barry Oshry, president, Power & Systems, Inc.; author of Seeing Systems and Leading Systems

Raving Fans
Raving Fans
Hardcover      ISBN: 0688123163

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

The Business of Event Planning: Behind the Scenes Secrets of Successful Special Events
The Business of Event Planning
Behind the Scenes Secrets of Successful Special Events
Hardcover      ISBN: 047083188x
Practical tools and expert advice for professional event planners

Before planning an event, there is much that must be done behind the scenes to make the event successful. Before any thought is even given to timing or location of the event, before the menus are selected and the decor designed, there are proposals to be written, fees and contracts to be negotiated, and safety issues to be considered. This book takes you behind the scenes of event planning and explains every aspect of organizing and strategic planning. This book will be of value to both the professional event planner and to clients who are dealing with planners.

Its comprehensive coverage includes: how to prepare winning proposals, and how to understand them if you are the client; how to determine management fees; negotiating contracts; safety issues; designing events in multicultural settings; and new technology that makes operations more efficient (such as online registration and response management, database project management tools). The book also includes practical tools such as sample letters of agreement, sample layouts for client proposals, forms, and checklists. Professional event planner Judy Allen offers first-time or professional event planners all the top-class advice they need to make their special events come off without a hitch.