The Fifth Discipline
The Art and Practice of the Learning Organization
Paperback ISBN: 0385260954
An MIT Professor's pathbreaking book on building "learning organizations" -- corporations that overcome inherent obstacles to learning and develop dynamic ways to pinpoint the threats that face them and to recognize new opportunities. Not only is the learning organization a new source of competitive advantage, it also offers a marvelously empowering approach to work, one which promises that, as Archimedes put it, "with a lever long enough... single-handed I can move the world."
The Trusted Advisor
Paperback ISBN: 0743212347
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.
The Culture of Success
1st Edition Hardcover ISBN: 0679450807
An authoritative study of a powerful investment bank that until recently remained a private entity is written by a former vice president who explores how the bank maintained its lengthy success. 60,000 first printing. Tour.
Discovering the Soul of Service
The Nine Drivers of Sustainable Business Success
Hardcover ISBN: 0684845113
A former National President of the American Marketing Association goes beyond the scope of his previous works to explore how flourishing service companies maintain over the long term the level of good service that got them started. 25,000 first printing. Tour.