Human Relations in Business
Feedback (and Other Dirty Words): Why We Fear It, How to Fix It
Feedback (and Other Dirty Words)
Why We Fear It, How to Fix It
Paperback      ISBN: 1523085223
A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved.

Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.

Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You'll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all.

When it's done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It's too important to give up, and with Chandler and Grealish's help, you'll be able to use it deftly, equitably, and effectively.
What Your Boss Doesn't Tell You Until It's Too Late: How to Correct Behavior That Is Holding You Back
What Your Boss Doesn't Tell You Until It's Too Late
How to Correct Behavior That Is Holding You Back
Paperback      ISBN: 0684811464

A plan for minimizing and modifying personal behavior patterns that inhibit career success outlines specific steps for finding out how others see you and recasting negative perceptions

Misplaced Talent: A Guide to Making Better People Decisions
Misplaced Talent
A Guide to Making Better People Decisions
Hardcover      ISBN: 1119030943
High-value talent management must be relevant to today's workplace

Misplaced Talent takes a hard look at the cluttered field of Talent Management, and offers a clear guide to making better people decisions in any organization. Deliberately challenging practitioners to do more, this insightful discussion sorts through the tools and techniques developed over the last century to examine their true relevance to the modern workplace. You'll learn which activities show the greatest potential to improve the lives of employees and the organizations they work for, and identify which of your existing practices don't really add enough value to be worth the expenditure of time, money, and potentially lost talent. The author asks you to make up your own mind about which approaches work best for your own specific talent decisions, but provides the best theory and practice available today as a foundation upon which to formulate a more relevant strategy.

In a world of big data, the potential to understand employees and react appropriately has never been greater. So why is Talent Management as an industry relying on outdated theory and practices? This book is a guide to bringing HR up to date, giving you the tools, techniques, and perspective you need to demonstrate more value to your organization.

  • Adopt the tools and techniques most effective in today's workplace
  • Identify and discard methods that don't add value to the organization
  • Implement critical changes that can transform the HR function
  • Make better people decisions based on psychology and research

Fundamentally, not much has changed in what constitutes good people practice. Practitioners must demonstrate the value of Talent Management, but the solutions implemented often fall short of the rigor and discipline they deserve. Misplaced Talent provides the insight you need to refocus attention and engage your organization about the value of better people decisions.

Good Is Not Enough: And Other Unwritten Rules for Minority Professionals
Good Is Not Enough
And Other Unwritten Rules for Minority Professionals
Paperback      ISBN: 1591842913
A no-nonsense guide for minorities in business who want to make it to senior management

In recent decades, corporate America has gotten better at recruiting minority talent. But despite their education and hard work, too many African Americans, Latinos, and Asian Americans still find unique obstacles on the path to senior management. And there are too few minority mentors available to help them understand and overcome these challenges.

Keith R. Wyche, a division president at a Fortune 500 company, is the perfect mentor for ambitious minority businesspeople at all levels. His book is filled with thought-provoking insights and practical advice based on his own experiences and those of the many people he has counseled. He discusses the importance of:
  • Understanding corporate culture--and the impact it has on your career
  • Being visible--because you can't get ahead if nobody knows who you are
  • Staying current--why minorities must be continuous learners
Good Is Not Enough also includes anecdotes from prominent CEOs such as Ken Chenault of American Express, Richard Parsons of Time Warner, and Alwyn Lewis of Kmart.
101 Activities for Delivering Knock Your Socks Off Service
101 Activities for Delivering Knock Your Socks Off Service
Paperback      ISBN: 0814414443

Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

Alternative Work Organizations
Alternative Work Organizations
Hardcover      ISBN: 0230241409

That workers cannot run production is a myth that experiences of the labor movement worldwide have contributed to demystify. Workers can take control of their factories, reverting assumptions about property, management, work organization and wages. This book analyzes the challenges and questions alternative forms of work presents to workers.

Bringing Out the Best in Yourself at Work: How to Use the Enneagram System for Success
Bringing Out the Best in Yourself at Work
How to Use the Enneagram System for Success
Paperback      ISBN: 0071439609

A proven system for improving your own work and for working better in a team

Used by such organizations as the Walt Disney Company, Silicon Graphics, the Federal Reserve Bank, and the CIA, the Enneagram is a proven psychological system based on nine number types that helps people achieve self-awareness and develop strategic approaches to interpersonal interactions. In Bringing Out the Best in Yourself at Work, Enneagram teacher and business consultant Ginger Lapid-Bodga shows professionals how to apply this popular tool to their work as a way to improve their productivity and help them build positive relationships among coworkers. This practical guide explains how to use the Enneagram to:

  • Communicate more effectively
  • Provide constructive feedback
  • Prevent and resolve conflict
  • Bring out their strongest leadership skills
  • Discover methods for professional development
  • Work better in teams
Building a Partnership with Your Boss
Building a Partnership with Your Boss
Paperback      ISBN: 0814470130

The Boss and The Assistant. It's a basic business relationship, and the structure is easy: The Boss gives orders, and The Assistant obeys. But there's an alternative that's better for both assistant and boss, and it's called "partnership." In this eye-opening book, assistants learn how they can break out of old, narrow roles and enjoy working with a boss instead of for a boss. This change liberates creativity and self-confidence, and reveals hidden skills and interests. It also makes an assistant more valuable (and promotable) to the boss and the company. Readers learn specific techniques for how to: * initiate the transition to a partnering relationship * understand their boss's work style and adapt to it -- without losing their sense of self * become a proactive worker who takes responsibility for mistakes and credit for successes

Building High Performance Business Relationships: Rescue, Improve, and Transform Your Most Valuable Assets
Building High Performance Business Relationships
Rescue, Improve, and Transform Your Most Valuable Assets
Paperback      ISBN: 0730377741
A practical guide for building and maintaining high performance business relationships

Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no wonder then that building and maintaining high performance relationships has emerged as one of the hottest topics in today's hypercompetitive, global business environment. This indispensable guide will help you to understand what high performance relationships are and how they work. Written by a distinguished pioneer in the field, it explains what a high performance business culture populated by a fully engaged workforce looks like. It describes simple, proven strategies and techniques for implementing and sustaining high performance relationships, both internally, within your organizations, and externally. And, it details the many benefits that await business organizations of any size that place greater emphasis on relationship performance management.

  • Offers simple and effective methods for building successful business and organizational relationships
  • Concise and easy to read, this book provides a common language and practice for high performance relationship management and critical change management
  • Arms you with an array of tested-in-the-trenches tools for building robust and sustainable high performance business relationships
Bullish Thinking: The Advisor's Guide to Surviving and Thriving on Wall Street
Bullish Thinking
The Advisor's Guide to Surviving and Thriving on Wall Street
Paperback      ISBN: 0470137703
Bullish Thinking is packed with hard-hitting true stories of financial professionals who have faced the many job stressors that fill this competitive industry. In it, you'll learn how to identify particular problems and initiate the process of getting help, all while reading in-depth case studies and extensive examples that exemplify the obstacles you may face. Throughout the book, the authors take the time to introduce you to action-oriented approaches that will help you survive and thrive during even the toughest times.