Human Relations in Business
Feedback (and Other Dirty Words)
Why We Fear It, How to Fix It
Paperback ISBN: 1523085223
"A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow. Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You'll also find valuable exercises andstrategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all. When it's done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It's too important to give up, and with Chandler and Grealish's help, you'll be able to use it deftly, equitably, and effectively"--
Good Is Not Enough
And Other Unwritten Rules for Minority Professionals
Paperback ISBN: 1591842913
A straight-talking resource for minority employees seeking senior management positions addresses key obstacles while providing insight into such areas as corporate culture, building one's visibility, and the importance of maintaining one's knowledge base. 17,500 first printing.
What Your Boss Doesn't Tell You Until It's Too Late
How to Correct Behavior That Is Holding You Back
Paperback ISBN: 0684811464
A practical plan for minimizing and modifying personal behavior patterns that inhibit career success outlines specific steps for finding out how others see you and recasting negative perceptions. Original. 25,000 first printing.
A Guide to Making Better People Decisions
Hardcover ISBN: 1119030943
"High-value talent management must be relevant to today's workplace Misplaced Talent takes a hard look at the cluttered field of Talent Management, and offers a clear guide to making better people decisions in any organization. Deliberately challenging practitioners to do more, this insightful discussion sorts through the tools and techniques developed over the last century to examine their true relevance to the modern workplace. You'll learn which activities show the greatest potential to improve the lives of employees and the organizations they work for, and identify which of your existing practices don't really add enough value to be worth the expenditure of time, money, and potentially lost talent. The author asks you to make up your own mind about which approaches work best for your own specific talent decisions, but provides the best theory and practice available today as a foundation upon which to formulate a more relevant strategy. In a world of big data, the potential to understand employees and react appropriately has never been greater. So why is Talent Management as an industry relying on outdated theory and practices? This book is a guide to bringing HR up to date, giving you the tools, techniques, and perspective you need to demonstrate more value to your organization. Adopt the tools and techniques most effective in today's workplace Identify and discard methods that don't add value to the organization Implement critical changes that can transform the HR function Make better peopledecisions based on psychology and research Fundamentally, not much has changed in what constitutes good people practice. Practitioners must demonstrate the value of Talent Management, but the solutions implemented often fall short of the rigor and discipline they deserve. Misplaced Talent provides the insight you need to refocus attention and engage your organization about the value of better people decisions"--
101 Activities for Delivering Knock Your Socks Off Service
Paperback ISBN: 0814414443
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: * how to say no * empathy vs. sympathy * service recovery * listening * email * telephone skills * customers from hell * winning words and soothing phrases * anticipating customer needs * building reliability * customer feedback * keeping a stress log * and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Alternative Work Organizations
Hardcover ISBN: 0230241409
That workers cannot run production is a myth that experiences of the labor movement worldwide have contributed to demystify. Workers can take control of their factories, reverting assumptions about property, management, work organization and wages. This book analyzes the challenges and questions alternative forms of work presents to workers.
Bringing Out the Best in Yourself at Work
How to Use the Enneagram System for Success
Paperback ISBN: 0071439609
A proven system for improving your own work and for working better in a team Used by such organizations as the Walt Disney Company, Silicon Graphics, the Federal Reserve Bank, and the CIA, the Enneagram is a proven psychological system based on nine number types that helps people achieve self-awareness and develop strategic approaches to interpersonal interactions. In Bringing Out the Best in Yourself at Work, Enneagram teacher and business consultant Ginger Lapid-Bodga shows professionals how to apply this popular tool to their work as a way to improve their productivity and help them build positive relationships among coworkers. This practical guide explains how to use the Enneagram to: - Communicate more effectively - Provide constructive feedback - Prevent and resolve conflict - Bring out their strongest leadership skills - Discover methods for professional development - Work better in teams
Building High Performance Business Relationships
Rescue, Improve, Transform Your Most Valuable Assets
Paperback ISBN: 0730377741
The quality and performance of relationshipsgood, bad or indifferentare critically linked to business success. Better business relationships will have a positive impact on an organisation's financial success, customer and stakeholder satisfaction, sustainable competitive advantage, best practice, innovation and attitude. So how do your relationships rate? Building High Performance Business Relationships will help your business rescue, improve and transform its most important relationships. In any market sector for any business size, relationshipswhether they are internal or external, simple or complex, at an organisational, team or individual levelwill benefit from a framework to guide them from their current state to a desired future state. The clear models, handy tools and insightful diagnostics in this book are as relevant to directors in the boardroom as they are to sales, marketing and procurement professionals at the coalface, shop floor and operating levels, and all those in between. If people are an organisation's greatest asset, then the relationships they form are a prime indicator of their quality and performance. Improving your business relationships will provide a platform upon which superior performance, cultural transformation and competitive advantage can be sustained.
The Advisor's Guide to Surviving and Thriving on Wall Street
Paperback ISBN: 0470137703
Bullish Thinking is packed with hard-hitting true stories of financial professionals who have faced the many job stressors that fill this competitive industry. In it, you’ll learn how to identify particular problems and initiate the process of getting help, all while reading in-depth case studies and extensive examples that exemplify the obstacles you may face. Throughout the book, the authors take the time to introduce you to action-oriented approaches that will help you survive and thrive during even the toughest times.