Etiquette
The Asshole Survival Guide: How to Deal With People Who Treat You Like Dirt
The Asshole Survival Guide
How to Deal With People Who Treat You Like Dirt
Paperback      ISBN: 1328511669
“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion
The Art of the Personal Letter: A Guide to Connecting Through the Written Word
The Art of the Personal Letter
A Guide to Connecting Through the Written Word
Hardcover      ISBN: 076792827x
In a practical guide to creating meaningful and memorable written messages, the author of The Art of the Handwritten Note explains how to write a well crafted letter to suit a variety of circumstances, ranging from condolence and congratulations to illness, fund-raising, and more. 20,000 first printing.
Bolivia
Bolivia
Paperback      ISBN: 185733485x
Culture Smart! provides essential information on attitudes, beliefs and behavior in different countries, ensuring that you arrive at your destination aware of basic manners, common courtesies, and sensitive issues. These concise guides tell you what to expect, how to behave, and how to establish a rapport with your hosts. This inside knowledge will enable you to steer clear of embarrassing gaffes and mistakes, feel confident in unfamiliar situations, and develop trust, friendships, and successful business relationships. Culture Smart! offers illuminating insights into the culture and society of a particular country. It will help you to turn your visit-whether on business or for pleasure-into a memorable and enriching experience. Contents include: * customs, values, and traditions * historical, religious, and political background * life at home * leisure, social, and cultural life * eating and drinking * dos, don'ts, and taboos * business practices * communication, spoken and unspoken "Culture Smart has come to the rescue of hapless travellers." Sunday Times Travel "... the perfect introduction to the weird, wonderful and downright odd quirks and customs of various countries." Global Travel "...full of fascinating-as well as common-sense-tips to help you avoid embarrassing faux pas." Observer "...as useful as they are entertaining." Easyjet Magazine "...offer glimpses into the psyche of a faraway world." New York Times
Choosing Civility: The Twenty-Five Rules of Considerate Conduct
Choosing Civility
The Twenty-Five Rules of Considerate Conduct
Paperback      ISBN: 0312302509
Presented by the co-founder of the Johns Hopkins Civility Project, an eloquent guide to thoughtful behavior and common decency presents twenty-five rules for connecting successfully with others, revealing how to apply each rule to everyday life to make your life, as well as the lives of others, more comfortable and fulfilling. Reprint. 35,000 first printing.
Culture Smart! Argentina: A Quick Guide to Customs & Etiquette
Culture Smart! Argentina
A Quick Guide to Customs & Etiquette
Paperback      ISBN: 1857333284
Culture Smart! provides essential information on attitudes, beliefs and behavior in different countries, ensuring that you arrive at your destination aware of basic manners, common courtesies, and sensitive issues. These concise guides tell you what to expect, how to behave, and how to establish a rapport with your hosts. This inside knowledge will enable you to steer clear of embarrassing gaffes and mistakes, feel confident in unfamiliar situations, and develop trust, friendships, and successful business relationships. Culture Smart! offers illuminating insights into the culture and society of a particular country. It will help you to turn your visit-whether on business or for pleasure-into a memorable and enriching experience. Contents include * customs, values, and traditions * historical, religious, and political background * life at home * leisure, social, and cultural life * eating and drinking * do's, don'ts, and taboos * business practices * communication, spoken and unspoken "Culture Smart has come to the rescue of hapless travellers." Sunday Times Travel "... the perfect introduction to the weird, wonderful and downright odd quirks and customs of various countries." Global Travel "...full of fascinating-as well as common-sense-tips to help you avoid embarrassing faux pas." Observer "...as useful as they are entertaining." Easyjet Magazine "...offer glimpses into the psyche of a faraway world." New York Times
Culture Smart! Singapore: A Quick Guide to Customs & Etiquette
Culture Smart! Singapore
A Quick Guide to Customs & Etiquette
Paperback      ISBN: 1857333187
Culture Smart! provides essential information on attitudes, beliefs and behavior in different countries, ensuring that you arrive at your destination aware of basic manners, common courtesies, and sensitive issues. These concise guides tell you what to expect, how to behave, and how to establish a rapport with your hosts. This inside knowledge will enable you to steer clear of embarrassing gaffes and mistakes, feel confident in unfamiliar situations, and develop trust, friendships, and successful business relationships. Culture Smart! offers illuminating insights into the culture and society of a particular country. It will help you to turn your visit-whether on business or for pleasure-into a memorable and enriching experience. Contents include * customs, values, and traditions * historical, religious, and political background * life at home * leisure, social, and cultural life * eating and drinking * do's, don'ts, and taboos * business practices * communication, spoken and unspoken "Culture Smart has come to the rescue of hapless travellers." Sunday Times Travel "... the perfect introduction to the weird, wonderful and downright odd quirks and customs of various countries." Global Travel "...full of fascinating-as well as common-sense-tips to help you avoid embarrassing faux pas." Observer "...as useful as they are entertaining." Easyjet Magazine "...offer glimpses into the psyche of a faraway world." New York Times
Culture Smart! Spain
Culture Smart! Spain
Paperback      ISBN: 1857338383
For many, Spain conjures up images of rapacious conquistadors, the unworldly Don Quixote, brave bullfighters, fiery flamenco dancers, and brilliant artists. All true enough—but how does the reality conform to these stereotypes? The Spanish people are certainly distinctive. Visitors are often astounded by their vitality, entranced by their friendliness, and driven mad by their frequent indulgence of their friends and relatives. They tend to be proud, passionate, spontaneous, generous, and loyal; they can also be procrastinators, individualistic to a fault, suspicious, and, not least, very noisy! Spain has had a major impact on European and world history. This is the nation that enjoyed a golden age of enlightenment, that discovered America and gathered in its riches, and that left the great legacy of its culture and its language, today spoken by over four hundred million people. In the early twentieth century, Spain suffered a bitter civil war and a stultifying dictatorship, from which it emerged in the late seventies to become again an integral part of Europe and the international arena. Culture Smart! Spain explores the complex human realities of modern Spanish life. It describes how history and geography have created both regional differences and shared values and attitudes. It reveals what the Spaniards are like at home, and in business, and how they socialize. It prepares you for their boundless energy and widespread religious devotion; and offers practical tips on how to behave and make the very most of your visit. The better you understand the Spanish people, the more you will be enriched by your experience of this vital, warm, and varied country—where the individual is important, and the enjoyment of life is paramount.
Culture Smart! Switzerland
Culture Smart! Switzerland
2nd Edition    Paperback      ISBN: 1857338448
There is far more to Switzerland than beautiful scenery, chocolate, watches, faceless bankers, and spotless cities. The real Switzerland is full of surprises and anything but bland. This small, rugged, landlocked country at the heart of Europe has been a confederation since the first three cantons came together in a defensive alliance in 1291. Four national languages are spoken within its borders. Its present twenty-six cantons are largely autonomous and retain their individual characters. In this grassroots democracy real power lies with the people, who exercise it directly through frequent referendums. “Swissness
Culture Smart! Turkey: A Quick Guide to Customs & Etiquette
Culture Smart! Turkey
A Quick Guide to Customs & Etiquette
Paperback      ISBN: 1857333268
Culture Smart! provides essential information on attitudes, beliefs and behavior in different countries, ensuring that you arrive at your destination aware of basic manners, common courtesies, and sensitive issues. These concise guides tell you what to expect, how to behave, and how to establish a rapport with your hosts. This inside knowledge will enable you to steer clear of embarrassing gaffes and mistakes, feel confident in unfamiliar situations, and develop trust, friendships, and successful business relationships. Culture Smart! offers illuminating insights into the culture and society of a particular country. It will help you to turn your visit-whether on business or for pleasure-into a memorable and enriching experience. Contents include * customs, values, and traditions * historical, religious, and political background * life at home * leisure, social, and cultural life * eating and drinking * do's, don'ts, and taboos * business practices * communication, spoken and unspoken "Culture Smart has come to the rescue of hapless travellers." Sunday Times Travel "... the perfect introduction to the weird, wonderful and downright odd quirks and customs of various countries." Global Travel "...full of fascinating-as well as common-sense-tips to help you avoid embarrassing faux pas." Observer "...as useful as they are entertaining." Easyjet Magazine "...offer glimpses into the psyche of a faraway world." New York Times
Culture Smart! Venezuela
Culture Smart! Venezuela
Paperback      ISBN: 1857336577
An influential oil producer with a colorful and charismatic president at its helm since 1999, Venezuela is a vast, sometimes frustrating, but never dull country. It is one of the most complex countries in Latin America and one of the least understood. An ambitious attempt to benefit the poor and redistribute oil wealth by President Hugo Chavez has seen a major political transformation in recent years that has put a severe strain on its traditional ties with the USA. He has made steadfast attempts to confront his powerful northern neighbor and reduce Venezuela's economic dependence on the United States. However, Miami remains the top holiday destination for Venezuelans traveling abroad, baseball beats soccer as the preferred sport, and teenage girls still cover their bedroom walls with American idols like Justin Bieber. Venezuelans are known for being friendly, gregarious, and outgoing. They value family over everything and love to criticize the status quo, but they are also fiercely proud and protective of their homeland and react poorly to criticism of their country from outsiders. Culture Smart! Venezuela takes you beyond the stereotypical descriptions of a tropical petro-state, famous for its beauty queens and its populist president, to provide you with an insider's understanding of the country and its people. Practical tips, valuable insights, and vital statistics will help you get to the heart of this vibrant, sometimes contradictory, and increasingly important country.